Technical support scams


“Remember, Big brands (Microsoft/Acer/AnswersBy) will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.”

Scams has become more advanced with the help of technology. Cybercriminals don't just send fraudulent email messages anymore and instead they call you on the telephone and claim to be from one of the major brands.

“Do not trust unsolicited calls. Do not provide any personal information.”

These criminals might also setup websites with persistent pop-ups displaying fake warning messages and a phone number to call and get the “issue” fixed.

They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.

  • Convince you to visit legitimate websites (like to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.

  • Request credit card information so they can bill you for phony services.

  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

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