How to Ping Any Website

To ping a website, simply open Elevated Command Prompt:

'

Type Ping google.com and it should bring up results:

If there's a request timeout, then the issue is related to the internet, meaning that the customer's internet is not working.

 

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ISSUE : “169.x.x.x / APIPA IP address problems”

Reason:

This article outlines methods of resolving issues with a 169.x.x.x IP address. This address results from a built in feature of windows called automatic private IP address(APIPA). When your computer is unable to find a DHCP server the APIPA service will assign itself a 169.x.x.x IP address. According to Microsoft, the APIPA service checks for a DHCP server every five minutes.


Cause

If you're getting a 169.xxx.xxx.xx in your computer, means your computer probably didn’t communicate with your router. Below can be the probable reasons:

  •  Cable unplugged from either ends ( On the computer side or router side)
  • IP address not refreshed
  • Anti-Virus blocking the connectivity

 

Releasing the IP address

 

1. Click on Start and click Run.
2. Inside Run, type ipconfig /release to release the IP address.
3. Then after the IP address is released, type ipconfig /renew

Disabling the Ethernet Adapter

1. Click on Start and right click on My Computer. Then click on Manage.
2. Click on Device Manager and then Network Adapters
3. Under Network Adapters, right click on your Ethernet adapter and select Disable.
4. Wait approximately 5 seconds and right click on it and click Re-enable.
5. This restarts the DHCP client and tries to obtain an IP address from the Network.

Check the Ethernet cable

Sometimes a bad Ethernet cable can cause your system to receive a 169 IP address, try changing out the cable for a new one.

Disable antivirus and firewall applications

Disable/uninstall any external firewall, antivirus, or spyware programs (eg. Norton Internet Security, McAfee Security Center, Webroot).

Restarting the QoS packet scheduler Protocol

1. Click on Start and click Control Panel.
2. In Control Panel, double click on Network Connections and then Local Area Connection.
3. Click on Properties and uncheck QoS Packet Scheduler.
4. Click Ok and repeat the process. 

Restarting the DHCP service

 

1. Click Start and select Run.
2. Type services.msc in Run and click Ok.
3. Find DHCP service and right click on it. Click on Stop.
4. Reboot the computer.
5. When the computer boots up, click Start and select Run
6. Inside Run, type the following: netsh int ip reset log.txt
7. Click Ok.

System Restore

1. Open Start and click on Programs and then Accessories.

2. Then click on System Tools.
3. Click on System Restore and select a restore point when you were not experiencing this problem.
4. Restore your system.

Instead of disabling Ethernet or wireless N/w adapter,If it is Windows vista or Windows 7 we can try to uninstall and reboot the sys to check if sys automatically detects and install the N/w drivers.


 

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10


If you still need further support, contact Answersby Tech Support

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Invalid IP - Finding it out

Featured image

IP Address that start with 169.254.x.xx are usually invalid IP address/local IP Address and is not getting the information from the internet service providers.

With the numbers you have, determine if you have a valid/invalid IP address and proceed forward.

Fix:

 

  1. You can try /ipconfig /release and then try doing /ipconfig /renew - This will obtain a new IP address for you.
  2. Do a power cycle reset (Turn off the router, wait for 30 seconds and turn it back on)
  3. Do a complete router reset (Contact yoru ISP first before doing it)
Alternatively, you can contact your Internet Service Provider for further help. You can also contact Answersby Tech Support as well for further help.

 



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How to rename Software Distribution and fix Windows update issues.

You need to first stop the Automatic Updates:


Stop the Automatic Updates service. To do this, follow these steps:

 

a. Click "Start", click"Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service.

c. Click "Stop". The service will take a moment to stop.

 

2. Rename C:\WINDOWS\SoftwareDistribution to C:\WINDOWS\SoftwareDistribution_old, and backup the folder to an alternate location.

 

3. Start the Automatic Updates service. To do this, follow these steps:

 

a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service, and then click "Start".


By doing this, you will be able to create a new software distribution to fix the issues that you have with Windows 10 updates.

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Cryptolockers/ransomware causes and how to be safe

Most of the Cryptolockers are caused by our own mistakes and it is easy to fall victim for the phishing email that they receive from the hacker.

Here’s an example of how an email distinguishes itself as a genuine package delivery but has the file that corrupts and locks your files:


If you are careless, it merely takes a minute to lock all your files and you’ve to pay the ransom which gives its name the RansomWare to unlock all your files.

If I pay the ransom, would they return my files? Well, not necessarily no! In many cases, the hacker will take your money and would leave you clueless. It is tough to recall a person with success getting their files back from these hackers and they automatically chain up emails to your contacts on Outlook and this is how it spreads. These files hijack your Outlook contacts and your email contacts.

To avoid all the chaos, just simply see who the email has been sent from and do a little reverse look up. In other words, the above email claims that it is from FedEx but if you look closely, the sender of the email is iceweb.net and this doesn’t look like FedEx. This is your first alert. Second, if you have not ordered any package, you shouldn’t be receiving one. This reminds me of the famous 419 scams that are being sent from mostly Nigeria claiming that you’ve won lottery when you did not buy one.

Ransomwares are inevitable. We all have received them via email, most of these are filtered by your email provider such as Google, Yahoo and AOL but a few pass by their security gates and will reach you. With proper caution you can easily bypass their cynical intentions.


I am affected by a ransomware/crpytolocker, what should I do? The answer is pretty much nothing, however it is not the end of the world. Most of the cryptolockers haven’t been decrypted but a handful of them has been. You can visit nomoreransom.org to check if you’ve a decrypter available for your situation. There are handful of them which you can use to solve the issue. You can simply lookup the name of your ransomware on Google and find it on the internet with some basic Google searches and forum results.

As said earlier, it is prevention that will keep you safe from all these issues; I highly recommend double/tripe checking before you download any attachments that may cause mayhem. Good luck and safe browsing! You can alternatively call us as well for further help in reference to these and we’ll provide our best effort support.

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How to perform a clean boot on your Windows 10

1.       Open the start menu and type MSConfig


2.       Click on the System Configuration icon and it will open up soon.

3.     2. After it opens up, you need to navigate to the services tab (Screenshot below).


4.   3.  Make sure that you select Hide all Microsoft services and then click on Disable All.

5.   4. Click the Startup tab.


6.   5. Now click on Open Task Manager Button and navigate to the Startup page.


 


7. Now you can disable the Startup items that you feel has an impact on your boot and issue. Simply right click and hit Disable.

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Fix for Windows needs more space issue.

Windows updates are sometimes a choire, so the plan is to route the updates to an external USB drive. This is quite easy if you follow the below sets of instruction.

Step 1: Free up space

Although you’re using an external storage device, your hard drive still requires space to install the update. Here’s how to make some:

  1. In More space needed for update, select Free up space.

    Clear space with an external storage device.
     
  2. This opens Storage in Settings, which shows how much space is available on your device. Select your C: drive to see what’s using the most space and to clear it by deleting nonessential files. (For tips, see Free up drive space in Windows 10).
  3. Return to More space needed for update and select the refresh  icon next to the Free up space button. If you deleted enough files, a green check mark will appear next to the hard drive 
    Internal hard drive icon
     icon.

Step 2: Connect an external storage device

  1. Connect your external storage device and wait until you see it in the drop-down list under Step 2 (you might need to select the refresh   icon). If the external storage device has enough free space, a green check mark will appear next to the storage drive  icon.
  2. Select Continue to finish installing the update.



If you don’t want to use an external storage device, you’ll need to free up more space on your hard drive.

  1. In More space needed for update, select Free up space.

    Clear space from your hard drive
     
  2. This opens Storage under Settings, which shows how much space is available on your device. Select your C: drive to see what’s using the most space and to delete nonessential files. (For tips, see Free up drive space in Windows 10.)
  3. Return to More space needed for update and select the refresh  icon next to the Free up space button. If you deleted enough files, a green check mark will appear next to the hard drive 
    Internal hard drive icon
     icon.
  4. Select Continue to finish installing the update.

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Browser Hijack – Google Chrome

Step 1:

 

We need to see the reason for the pop up. So, in simple words, the pop up might be caused by a malicious extension. So the first thing we do is to press the three dots on the right side top of your Chrome and click More Tools and then Extensions.

Step 2:

 

No malicious extensions? No problem, the problem might not be just with such extensions. A Google Chrome reset is required in such cases if your Chrome was a victim of Browser hijack.

So click the three dots again to bring up Settings this time and once you click Settings, a new window opens up and from where you need to click on Advanced from the left side and press Reset.

Before you do reset, understand that upon reset, you will be clearing your cookies which means you will be logged out of websites that has your cookie information so you need to log back innit.

Good luck and remember, do not call the number of such incidents where you’ll end up calling a scam company.

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How to fix Windows 8.1/10 Updates issue

Step 1:

 

Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:

 

  •          Background Intelligent Services (BITS)
  •          Cryptographic Services
  •          Windows Updates
  •          Windows Installer.

StoStop the services as shown below (Screenshots):













Step 2:

Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).

Step 3:

Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.

 

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List of Run Commands and its functions.

Function

Run Command

XPS Viewer xpsrchvw
Windows Update Standalone Installer wusa
Windows Update wuapp
Windows Action Center wscui.cpl
Windows Script Host wscript
WordPad write
Windows Media Player wmplayer
WMI Management wmimgmt.msc
Version Reporter Applet winver
Windows Anytime Upgrade WindowsAnytimeUpgradeui
Windows Anytime Upgrade Results windowsanytimeupgraderesults
New Scan Wizard wiaacmgr
Windows Fax and Scan wfs
Open Videos folder videos
Driver Verifier Manager verifier
Ease of Access Center utilman
Utility Manager utilman
User Account Control Settings useraccountcontrolsettings
Trusted Platform Module (TPM) Management tpm.msc
Date and Time timedate.cpl
Phone and Modem telephon.cpl
Task Scheduler taskschd.msc
Task Manager taskmgr
Pen and Touch tabletpc.cpl
Digitizer Calibration Tool tabcal
System Properties (Remote Tab) systempropertiesremote
System Properties (System Protection Tab) systempropertiesprotection
Performance Options systempropertiesperformance
System Properties (Hardware Tab) systempropertieshardware
Data Execution Prevention systempropertiesdataexecutionprevention
System Properties (Advanced Tab) systempropertiesadvanced
SAM Lock Tool syskey
System Configuration Editor sysedit
System Properties sysdm.cpl
Sticky Notes stikynot
Sound recorder soundrecorder
Snipping Tool snippingtool
Volume Mixer sndvol
Windows Activation Client slui
Share Creation Wizard shrpubw
Shared Folder Wizard shrpubw
Services services.msc
Backup and Restore sdclt
System Restore rstrui
Resource Monitor resmon
Registry Editor regedit
Open Recent Folder recent
Windows Repair Disc recdisc
Remote Access Phonebook rasphone
Problem Steps Recorder psr
Printer User Interface printui
Windows PowerShell ISE powershell_ise
Windows PowerShell powershell
Power Options powercfg.cpl
Open Pictures Folder pictures
Performance Monitor perfmon.msc
On-Screen Keyboard osk
Windows Features optionalfeatures
ODBC Data Source Administrator odbcad32
Notepad notepad
Advanced User Accounts netplwiz
Network Connections ncpa.cpl
Narrator narrator
NAP Client Configuration napclcfg.msc
Remote Desktop Connection mstsc
Windows Remote Assistance msra
Paint mspaint
System Information msinfo32
Diagnostics Troubleshooting Wizard msdt
System Configuration msconfig
Malicious Software Removal Tool mrt
Sync Center mobsync
Sound mmsys.cpl
Microsoft Management Console mmc
Math Input Panel mip
Windows Easy Transfer migwiz
Windows Memory Diagnostic Scheduler mdsched
Windows Mobility Center mblctr
Mouse main.cpl
Magnifier magnify
Local Users and Groups lusrmgr.msc
Language Pack Installer lpksetup
Game Controllers joy.cpl
Windows Journal journal
Windows Disc Image Burning Tool isoburn
Getting Started irprops.cpl
Region and Language intl.cpl
Internet Options inetcpl.cpl
IExpress Wizard iexpress
Internet Explorer iexplore
Device Manager hdwwiz.cpl
Add Hardware Wizard hdwwiz
Fax Cover Page Editor fxscover
Shared Folders fsmgmt.msc
Windows Firewall firewall.cpl
Open Favorites Folder favorites
Windows Explorer explorer
Event Viewer eventvwr.msc
Private Character Editor eudcedit
DirectX Diagnostic Tool dxdiag
Windows DVD Maker dvdmaker
Display dpiscaling
DPAPI Key Migration Wizard dpapimig
Open Downloads Folder downloads
Open Documents Folder documents
Connect to a Projector displayswitch
Disk Management diskmgmt.msc
Phone Dialer dialer
Disk Defragmenter dfrgui
Adding a new Device devicepairingwizard
Screen Resolution desk.cpl
Component Services dcomcnfg
Display Color Calibration dccw
ClearType Tuner cttune
Credential Backup and Restore Wizard credwiz
User Accounts control.exe /name Microsoft.UserAccounts
Troubleshooting control.exe /name Microsoft.Troubleshooting
Taskbar and Start Menu control.exe /name Microsoft.TaskbarandStartMenu
Control Panel control
Set Program Access and Computer Defaults computerdefaults
Computer Management compmgmtlauncher
Computer Management compmgmt.msc
Component Services comexp.msc
Color Management colorcpl
People Near Me collab.cpl
Command Prompt cmd
SQL Server Client Network Utility cliconfg
Disk Cleanup cleanmgr
Character Map charmap
Certificates certmgr.msc
Calculator calc
Advanced User Accounts azman.msc
Programs and Features appwiz.cpl

 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

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Keyboard and Mouse not working after Windows Update.

To resolve the issue , please follow the sequence of TS steps listed below :

Try to do BIOS defaults.
Try to plug or re plug the external wired cable keyboard & mouse in different ports on the pc. (Or) Try connecting an alternate keyboard & mouse with the pc.
If the pc is bootable in the normal mode then, look for the update KB4074588 (OS Build 16299.248) under the view installed updates section and then uninstall it. Restart the pc.
If the pc is not bootable in the normal mode then try to go to the Advanced Options mode and try starting the pc in the safe mode and try to remove the above specified windows update KB.
If the issue exists then try to perform system restore by selecting a date before the recent windows update.
If the system restore is not fixing the issue then check with supervisor and then inform the customer about PC Refresh / Reset.

Reference Article : https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/keyboard-and-mouse-not-working-with-windows-10/94c0f66b-f0d9-4299-b05e-55dd25315cfb

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How to find Hardware ID to download the software drivers for your troublesome devices.

Before we start, please understand that finding the Hardware ID is not the first step instead should be the last step of your whole experience, so make sure you do the Windows update, OEM website research and finally the hardware ID. Also notice that installing incorrect driver software will cause instability and BSODs. Let’s start.

Step 1:

Open Device Manager, to do that you can either press and hold the Windows key and Pause Break key together or open Run Command and type devmgmt.msc to bring up the Device Manager screen.

Answersby Admin

Step 2:

 

Now right click the troublesome driver and select Properties. I am using my soundcard driver for example for this purpose.

AnswersBy Admin

Step 3:

Navigate to the Details tab on the top from the new pop up window.

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Step 4:

Under the Property field, you’ll have a drop down to choose; you need to choose Hardware IDs. This is a huge list, just press the keyboard alphabet H to get that selected easily, alternatively you can just choose through the options.

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Step 5:

Right click the first line and you’ll get an option to copy the Hardware ID of the device that you’re looking for:

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Step 6:

Now paste the copied information on Google and start searching for the Hardware ID on Google.

AnswersBy Admin

Step 7:

This step is very important. This will determine the whole experience. Understand that any incorrect download of drivers will make you vulnerable for infections such as Malware, Virus, Keyloggers and much more. Choose what you download and where you download it from. Always look for developer websites from the list of search. Microsoft.com would be a great place for people already having the discussion. Also, this is a risky process altogether so as I said, this is the last resort not the first step that you should be performing. Finally, after you download the correct driver, please make sure that you’re saving a copy of the driver software somewhere so you don’t have to repeat the process.

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Blue Screen of Death error codes and solutions.

0x000000ED - UNMOUNTABLE_BOOT_VOLUME:

Problem might be because of boot.ini corruption or caused by a damaged Hard Disk. To fix this error, one must run an hardware diagnosis and see if there's a hard disk failure. If not hard disk needs to be replaced.

0x00000024 - NTFS_FILE_SYSTEM:

Hard Disk Drive going bad.  Same as above, run a hardware diagnosis and see if that fixes the issue. If not, contact the manufacturer if this BSOD happens more than twice.

0x0000007A - KERNEL_DATA_INPAGE_ERROR:

Possible memory issue. The RAM is experiencing an issue. A hardware diagnosis on memory needs to be run to identify the issue.

0x0000007B - INACCESSIBLE_BOOT_DEVICE:

Windows cannot finda  boot device, typically after loading Windows files, the hard disk cannot continue due to corruptions in the HDD.

0x0000000A - IRQL_NOT_LESS_OR_EQUAL:

Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.

0x0000007E - SYSTEM_THREAD_EXCEPTION _NOT_HANDLED

Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.

0x0000008E - KERNEL_MODE_EXCEPTION_NOT_HANDLED

Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.

0xC0000218 - UNKNOWN_HARD_ERROR:

Many reasons, can be caused by hardware issues on RAM, Video Card and/or Hard Disk Drive. Running a diagnosis will narrow the issue down.

0x00000050 - PAGE_FAULT_IN_NONPAGED_AREA:

corrupted RAM, caused basically because the RAM memory has been corrupted. Diagnosis will surely answer the inquiry.

0x0000004E - PFN_LIST_CORRUPT:

Same as above, except this message is direct. RAM has gone bad and needs replacement or diagnosis.

0x000000EA - THREAD_STUCK_IN_DEVICE_DRIVER:

Caused by video card driver or possible corrupted video card. Download the latest driver from manufacturers.

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Automatic restarts

Have you ever experienced the computer shutting down abruptly while working on it? There is quite a lot of computers facing this problem when it's set to restart on system failure. An effective option to cover up the issue would be to disable the automatic restart option and ofcourse its recommendable.

In Windows 7, click on Start then right click on Computer and choose the option ‘Properties' from the menu. In the Properties window, choose the option Advanced system settings from the menu on the left hand side. In the new window that pops-up, choose the tab Advanced and click on the button Settings under the option Startup and Recovery. Again a new window would pop-up; uncheck the box next to ‘Automatically restart' that you will find under System failure.



In Windows 8/8.1/10, press Windows key + X then click on Control Panel from the menu. In Control Panel choose System Maintenance and System. In System, click on Advanced System Settings and choose the Advanced tab. In Advanced tab click on Settings button which is under Startup and Recovery. In the new windows unselect the check box next to Automatically Restart that you will find under System failure.
Also the Windows Memory Diagnostic can be run to check on the issue. Click on the "Start" button and then click on "Memory".


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BSOD - Blue Screen of Death

Blue screen of death (BSOD) is one among the common occurring serious issues in windows computer. A stop error as such can be caused when the operating system stops working abruptly. Both hardware and software could cause this problem.