Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:
- Background Intelligent Services (BITS)
- Cryptographic Services
- Windows Updates
- Windows Installer.
Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).
Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.