By using Sutherland/AnswersBy, you understand and agree to our Billing Policies.

Sutherland/AnswersBy Subscription Details

Payment, Term, and Renewal: Monthly subscriptions automatically renew every month at the date of your initial purchase. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service. All sales are final, unless otherwise stated in your applicable agreement with Sutherland/AnswersBy or its affiliates, or as mandated by statute, regulation, or law.

Cancellation: To prevent automatic renewal, your Sutherland/AnswersBy subscription must be canceled before your renewal date. To cancel your subscription, please email or contact feedback@AnswersBy.com or call at 1-877-794-4466. No refunds will be provided for partial months (monthly subscription) or remaining months (annual subscription) of service. Upon termination of a subscription, access to the application/services is removed.

Addition of Users, Features, and/or Services: Additional subscription users, features, and/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary/renewal date will remain the same for all users, features, and/or services. Reduction of subscription users, features, and/or services may only take place at the time of renewal per the cancellation policy.

Sutherland/AnswersBy Marketing Automation: Any Sutherland/AnswersBy Marketing Automation account violating the Sutherland/AnswersBy policy is subject to suspension or termination of service. This shall not entitle you to any refund for the remaining duration of your subscription term.

Billing Disputes

As a current or prior customer of Sutherland/AnswersBy, you agree to allow Sutherland/AnswersBy to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Sutherland/AnswersBy simply requires that it be the first option in billing disputes. Should Sutherland/AnswersBy receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Sutherland/AnswersBy has been given a chance to resolve the issue, Sutherland/AnswersBy has the right to collect on the rendered services and any fees associated with those disputes. Sutherland/AnswersBy charges a $25.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.

By using Sutherland/AnswersBy, you understand and agree to our Billing Policies.