Keyboard and Mouse not working after Windows Update.

To resolve the issue , please follow the sequence of TS steps listed below :

Try to do BIOS defaults.
Try to plug or re plug the external wired cable keyboard & mouse in different ports on the pc. (Or) Try connecting an alternate keyboard & mouse with the pc.
If the pc is bootable in the normal mode then, look for the update KB4074588 (OS Build 16299.248) under the view installed updates section and then uninstall it. Restart the pc.
If the pc is not bootable in the normal mode then try to go to the Advanced Options mode and try starting the pc in the safe mode and try to remove the above specified windows update KB.
If the issue exists then try to perform system restore by selecting a date before the recent windows update.
If the system restore is not fixing the issue then check with supervisor and then inform the customer about PC Refresh / Reset.

Reference Article : https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/keyboard-and-mouse-not-working-with-windows-10/94c0f66b-f0d9-4299-b05e-55dd25315cfb

Was this Article helpful?  113    107 

Related Article

 ISSUE : “169.x.x.x / APIPA IP address problems”

 How to Create a new user account.

 Touchpad Not Working on Windows 10

 How to fix Windows 8.1/10 Updates issue

 How to perform a clean boot on your Windows 10

 How to perform a clean boot on your Windows 10

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to rename Software Distribution and fix Windows update issues.

 How to fix: touchpad stopped working after Windows 10 update.

 How to fix: touchpad stopped working after Windows 10 update.

 How to fix: touchpad stopped working after Windows 10 update.

 How to fix Keyboard not working or partially working (Only some keys/half of the keyboard).

 How to fix Keyboard not working or partially working (Only some keys/half of the keyboard).

 How to install Predator Sense on Helios 300:

 How to Perform SFC Scan

 How to connect Wireless Printer on a PC.

 How-To: Boot into Advanced Boot options in Windows 8/10?

 How to easily fix Windows Update Error Code: 80072EE2

 How to easily fix Windows Update Error Code: 80072EE2

 Windows update breaks microphone

 Windows update breaks microphone

 How to : " Install or Uninstall application from a windows 10 pc"