To create a new user account:

1. Open CMD Prompt...
2. On Windows XP, click the Start button, then open up Run..., and type in "cmd" and click OK.
3. On Windows Vista or Windows 7, Windows 8 and Windows 10, click Start, search for "cmd" and press Enter.
4. Add username and password
5. Now, in the command prompt window, type:
6. net user /add [username] [password]
7. Press Enter

A.      Services (svchost.exe):

svchost.exe can cause problems with the whole situation, however we often fail to understand what svchost.exe does and why it takes to so much disk usage, the possible is that it is performing a Windows update and you don’t know it yet. If you find out that your Windows update is going on, it is safe to say that be patient. Do not restart/modify the updates or in simple words, do not interfere the Windows update. Okay, now what? I have found out that Windows updates are stuck and not working. We got you covered, we have a brief article detailing what one needs to fix the problem over here.

B.      Cleanboot:

Clean boot would certainly help here. It is important to understand that if the problem Is caused by not a Windows service but some other software. If the problem is not caused by Windows service, then there is another service probably causing it. Problem might also be that you are transferring files on the computer to a USB, then it is obvious that you wait for the transfer to complete. The disk usage issues are caused when there is constant file activity within your computer, so perhaps disabling all the services together will fix the problem. We have elaborated the method about cleanboot over here. Please use this as a reference.

Still not able to fix? Ruling out the hardware issue, we can perform a complete tune up on your computer and help you resolve the issue via remote access. Chat or call us today.

Reason:

This article outlines methods of resolving issues with a 169.x.x.x IP address. This address results from a built in feature of windows called automatic private IP address(APIPA). When your computer is unable to find a DHCP server the APIPA service will assign itself a 169.x.x.x IP address. According to Microsoft, the APIPA service checks for a DHCP server every five minutes.

Cause

If you're getting a 169.xxx.xxx.xx in your computer, means your computer probably didn’t communicate with your router. Below can be the probable reasons:

•  Cable unplugged from either ends ( On the computer side or router side)

• IP address not refreshed

• Anti-Virus blocking the connectivity

Releasing the IP address

1. Click on Start and click Run.
2. Inside Run, type ipconfig /release to release the IP address.
3. Then after the IP address is released, type ipconfig /renew

Disabling the Ethernet Adapter

1. Click on Start and right click on My Computer. Then click on Manage.
2. Click on Device Manager and then Network Adapters
3. Under Network Adapters, right click on your Ethernet adapter and select Disable.
4. Wait approximately 5 seconds and right click on it and click Re-enable.
5. This restarts the DHCP client and tries to obtain an IP address from the Network.

Check the Ethernet cable

Sometimes a bad Ethernet cable can cause your system to receive a 169 IP address, try changing out the cable for a new one.

Disable antivirus and firewall applications

Disable/uninstall any external firewall, antivirus, or spyware programs (eg. Norton Internet Security, McAfee Security Center, Webroot).

Restarting the QoS packet scheduler Protocol

1. Click on Start and click Control Panel.
2. In Control Panel, double click on Network Connections and then Local Area Connection.
3. Click on Properties and uncheck QoS Packet Scheduler.
4. Click Ok and repeat the process. 

Restarting the DHCP service

1. Click Start and select Run.
2. Type services.msc in Run and click Ok.
3. Find DHCP service and right click on it. Click on Stop.
4. Reboot the computer.
5. When the computer boots up, click Start and select Run
6. Inside Run, type the following: netsh int ip reset log.txt
7. Click Ok.

System Restore

1. Open Start and click on Programs and then Accessories.

Instead of disabling Ethernet or wireless N/w adapter,If it is Windows vista or Windows 7 we can try to uninstall and reboot the sys to check if sys automatically detects and install the N/w drivers.

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

If you still need further support, contact Answersby Tech Support

Step 1:

Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:

•          Background Intelligent Services (BITS)
•          Cryptographic Services
•          Windows Updates
•          Windows Installer.

Step 2:

Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).

Step 3:

Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.

You need to first stop the Automatic Updates:

Stop the Automatic Updates service. To do this, follow these steps:

a. Click "Start", click"Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service.

c. Click "Stop". The service will take a moment to stop.

2. Rename C:\WINDOWS\SoftwareDistribution to C:\WINDOWS\SoftwareDistribution_old, and backup the folder to an alternate location.

3. Start the Automatic Updates service. To do this, follow these steps:

a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service, and then click "Start".

By doing this, you will be able to create a new software distribution to fix the issues that you have with Windows 10 updates.

1.       Open the start menu and type MSConfig

2.       Click on the System Configuration icon and it will open up soon.

3.     2. After it opens up, you need to navigate to the services tab (Screenshot below).

4.   3.  Make sure that you select Hide all Microsoft services and then click on Disable All.

5.   4. Click the Startup tab.

6.   5. Now click on Open Task Manager Button and navigate to the Startup page.

7. Now you can disable the Startup items that you feel has an impact on your boot and issue. Simply right click and hit Disable.

Wireless internet disconnects on a particular device? Well, there are a handfull of reasons why. This troubleshooting method focuses strictly on a particular disconnection. If your WiFi disconnects on only one laptop or smartphone, try the following troubleshooting method below:

Reason (And/or):

1. Wireless interference.

2. Distance from router.

3. Channels.

Understand that the interface looks different on each and every computer and doeesn't necessarily look the same.

On any Windows, press Windows key + R to bring up the Run command. In the run command, type CMD and this will bring up the Command Prompt,. After you open the command prompt, type ipconfig and press enter. You will see a bunch of numbers, focus on Default Gateway.

(Number may vary)

Now, type this number on the address bar (On top where you type Google.com) and you will be able to reach your rourter's admin page. Once here, you will be prompted for a password and username. Type: Admin/password and it might let you in, if not try finding this on the router (Sticker etched on Router). Now look for the option to split the connection between 2.4Ghz and 5Ghz frequency. This will give you two wireless networks in your home after you make the change. While you do this, your internet will disconnect for few seconds. 

Didn't work? See how far are you from the router, closed doors, thick walls and many more stops your wireless from transponding to your devices. Be on high alert. Alternatively you can also play around with changing the wireless channels. Best channels are 1, 6, 11 and for 5ghz it is 146 and 161.

If you still need further support, contact Answersby Tech Support

The crucial part of fixing the problem is to update the driver. To update the driver, first you need to go to the device manager.

1.  Open Run command and type devmgmt.msc and you will access the device manager.

2.  1.  The next step is to update the touchpad driver, but here’s the catch, don’t just click on the properties and update. You need to uninstall the driver first and then update.

2. Click on the Driver tab and then click uninstall. Remember, the moment you uninstall the touchpad driver, the touchpad stops working. This is trouble for people with intermittent problem and not permanent. So, get a mouse ready for backup.

3. After you uninstall the driver, you need to update the driver manually. DO NOT RESTART as if you do, your Windows update will update the incorrect driver for you and cause the touchpad not to work. We have made a tutorial here on how to update your driver using its hardware ID. Please follow that and get the issue resolved. Click here to find out how.

4. Now you are ready to restart the computer. Please restart as soon as possible and the issue will be resolved. If not, contact us via phone or chat and we will help you resolve the problem via our support.

When the computer isn’t working at its usual optimized speed, responds slower than expected or does not respond at all, then, your computer is facing an issue as we call it ‘Slow Performance’ issue. The root cause can be a number of reasons, however, try the following steps to identify and fix the issue.

Microsoft often releases new updates for its Operating Systems. The updates usually contain bug fixes which protect your computer from being vulnerable to harmful threats or internal errors. [Updates also protect you from zero day vulnerabilities.]

Though operating systems by default have the Automatic installation option enabled for Windows update, check the following steps to verify.

For Windows 7, open Control Panel click on System and Security then click on ‘Windows Update’. In the Windows update window, click on ‘Check for updates’ and then the button check for updates. Once the checking is done, click on ‘Install updates’.

For Windows 8/8.1, press on Windows key + I and click on Change PC settings. From the menu, click on Update and Recovery, Windows update and Check for update. Once the checking is done, click on ‘Install updates’.

For Windows 10, press on Windows key + I and click on Update and security settings.  Next click on Windows update from the left menu and click on Check for updates. Windows 10 would now automatically download and ‘Install the updates’.  

To add more to windows updates, have a routine practice of checking your browser versions.  Browsers are the gateway to major virus and malware attacks.

Third option that you have to keep a keen eye on is ‘Drivers’. Modern operating system contains the facility to update the drivers on its own, yet it is wise to check for updates when the computer performs slower even when lesser programs are running.

Rebooting the computer solves major number of issues. When a computer is slow, usually it’s the tasks which get estranged from each other. The responses to your commands would queue up and be processed slower. Sometimes the hardware components might have over heated and that would have had a direct effect on computer’s performance. Modern day computers have developed a way of killing these blockades, yet a start from scratch now and then helps out the computer.

In Hard drives particularly, the partition in which the operating system is installed should have enough free space with respect to usage. Sometimes insufficient disk space too could cause issue, while other concerning options meet the criteria.

Fragmentation of data on disk can make computer strain a lot. Disk Defragmentation option would ensure rearranging the data in an effective way.

For Windows 7, click on All Programs> Accessories, under accessories click on System Tools and Disk defragmenter. It might request you to type in the Administrator password and then hit Defragment. The Defragmentation process possibly would take hours to finish.

For Windows 8, the option is enabled by default so if you haven’t changed any setting, a scheduled check will happen on the computer to optimize the drives. If you still want to check the defragmentation manually, Press Windows key + Q or open the Charms bar to search “Defragment” and from the result choose the option Defragment and optimize your drives. A new window will open up with all the details regarding drives in it, and you only have to defrag if the drive is more than 10 percent fragmented.

Vital Information Resources Under Siege (VIRUS) can also be a reason. Unlike other concerns, this is something serious to be considered. A virus or malware could have been created for various purposes but their consistent side effect would be to take a toll on performance of computer. Always use Antivirus or Anti-Spyware software to scan your computer.

The best method to handle the situation would be to avoid it in the first place. Periodically scan the computer and prevent visiting of suspicious websites. Beyond precautions there are still chances of computer being infected and that being the reason for the slow speed of your computer.

Below specified steps can be used if you get the following error message:

• No internet connection
• Unable to go online
• No network found
• Issues with Network adapter

 
Check Microsoft Windows Device Manager and look for an icon that appears as Network Adapters and see if the network card listed in Mini-PCI information table is installed:

1.     Right-click the My Computer icon and select Properties.

2.     Click the Hardware tab and press the Device Manager button. The network card should appear under Network Adapters.
Note: If the card has a exclamation mark over a yellow background, then this is an indication that the card is experiencing a problem. Go to Driver download step 5.

2.     Verify that the radio is enabled:

·          It is possible to disable the transmitter of the wireless card without Device Manager showing any problems. Most wireless cards will put an icon in the system tray (the line of icons in the lower right corner of your screen). Right click this icon and it may have a menu option to enable/turn on the wireless radio.

Use the function keys: Press Fn+F2 (This will vary for every brand and model, please check the product manual).

3.     Check the SSID (the Network name of the wireless network you are trying to connect to) and security settings:

Note: The SSID and WEP key are case sensitive.

·         The connection will fail if the SSID is incorrect.

·         The most common security setting is the use of a WEP key. This involves using a 5 digit alphanumeric key for 64bit encryption or 13 digit alphanumeric key for 128bit encryption. Some systems will only allow a hexadecimal (0-9, A-F) key of either 10 (64bit) or 26 (128bit) characters. It may be necessary to convert your alphanumeric key to a hexadecimal one in order to connect properly.

Note: It may also be necessary to temporarily disable the security features in order to check for basic connectivity.

4.     Ping the loopback address:

1.     Click Start, select Programs, select Accessories, and then click Command Prompt.

2.     Type the command, ping 127.0.0.1. This will send a message to the internal network stack on the machine. You should see a response like this:

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

5.     Verify that the hardware is functioning using diagnostics.

·          Run diagnostics on the wireless card.

Symptoms:

“There is a problem with this website's security certificate.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

We recommend that you close this webpage and do not continue to this website.

Click here to close this webpage. Continue to this website (not recommended)

Root Cause:

It could be associated with the Date or Time, Browser or Virus issue

Resolution:

Below steps to be followed in order:

1.     Check the Date and time

2.     If the date or time is different consider changing the same

Note: If the date or time resets to the defaults, Might be a problem with the CMOS battery. More Info about the same here.

Restart the computer and check the browser

If the issue still persists:

1.     Open Internet Explorer

2.     Click on settings>>Internet Options

3.     Click on the Advanced tab

4.     Click on Reset

5.     Once done Under Internet options, Click on the security tab>> Trusted sites

6.     Once the trusted sites is highlighted, Click on the sites

7.     Add the website your trying to open

8.     Restart the IE and try the open

 Note : Performing a reset of Internet Explorer might remove the bookmarks and favorites

Call Us @ 877-794-4466 to get Instant Technical Support

To ping a website, simply open Elevated Command Prompt:

'

Type Ping google.com and it should bring up results:

If there's a request timeout, then the issue is related to the internet, meaning that the customer's internet is not working.

Answersby Tech Support

Most of the Cryptolockers are caused by our own mistakes and it is easy to fall victim for the phishing email that they receive from the hacker.

Here’s an example of how an email distinguishes itself as a genuine package delivery but has the file that corrupts and locks your files:

If you are careless, it merely takes a minute to lock all your files and you’ve to pay the ransom which gives its name the RansomWare to unlock all your files.

If I pay the ransom, would they return my files? Well, not necessarily no! In many cases, the hacker will take your money and would leave you clueless. It is tough to recall a person with success getting their files back from these hackers and they automatically chain up emails to your contacts on Outlook and this is how it spreads. These files hijack your Outlook contacts and your email contacts.

To avoid all the chaos, just simply see who the email has been sent from and do a little reverse look up. In other words, the above email claims that it is from FedEx but if you look closely, the sender of the email is iceweb.net and this doesn’t look like FedEx. This is your first alert. Second, if you have not ordered any package, you shouldn’t be receiving one. This reminds me of the famous 419 scams that are being sent from mostly Nigeria claiming that you’ve won lottery when you did not buy one.

Ransomwares are inevitable. We all have received them via email, most of these are filtered by your email provider such as Google, Yahoo and AOL but a few pass by their security gates and will reach you. With proper caution you can easily bypass their cynical intentions.

I am affected by a ransomware/crpytolocker, what should I do? The answer is pretty much nothing, however it is not the end of the world. Most of the cryptolockers haven’t been decrypted but a handful of them has been. You can visit nomoreransom.org to check if you’ve a decrypter available for your situation. There are handful of them which you can use to solve the issue. You can simply lookup the name of your ransomware on Google and find it on the internet with some basic Google searches and forum results.

There are multiple solutions for the very problem, I am going to suggest some of the fixes that will fix the issue. As a user of Acer Aspire A515 51G 53JT, I tried a couple of these methods and they seem to to be shutting off keys include 1, 3, -, q, t, p, ], j, 3, 5, right arrow and sometimes left and up arrow. The pattern seems to random and there is no regular pattern and either one or multiple keeps failing.

Fix 1:

Check if the driver is installed correctly, although you do not want to change the installed and working driver in any way, make sure that the driver is installed properly. If your keyboard suddenly stops working, it might because of the driver altogether.

If the driver is not installed, make sure that your Windows is up to date. To do this, press Windows key and I and check if the updates are properly installed.

And when you click the updates, make sure that it is up to date:

This will fix the problem if it is a driver issue, if the updates are not installed or troubled, make sure to install them again by pressing the check for updates.

Fix 2:

The problem will be due to a power surge/distribution causing this, to fix that, make sure that you remove the power cable (Mandatory) and then perform an internal battery reset. This will only work on Acer laptops.

•          Unplug AC power adapter.
•          Locate the battery reset pinhole on the bottom of the computer.
•          Insert a sml paperclip in the battery reset pinhole.
•          Hold the reset button for 4 seconds. Let the computer sit for 5 minutes with no power.
•          Connect the AC adapter and power on the system

Https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset#_ga=2.159052282.1137819050.1530103343-2143911107.1530103343

Fix 3:

Tracking the hardware ID of the device and then reinstall the keyboard. To get the detailed step by step instructions, please follow this article:

https://answersby.com/dys/dyfpost/how-to-find-hardware-id-to-download-the-software-drivers-for-your-troublesome-devices

Please let us know if this has worked for you by sending a feedback: feedback@answersby.com

Also, you can contact us regarding this and we can provide our best efforts to resolve this for you. To do so, simply visit Answersby.com

Blue screen of death (BSOD) is one among the common occurring serious issues in windows computer. A stop error as such can be caused when the operating system stops working abruptly. Both hardware and software could cause this problem.

If computer turns on to home screen, try system restore as it had resolved the issue in most cases. While performing system restore make sure you choose a date in which the computer was working void the BSOD issue. If it's a Windows 7 computer, click on Windows icon and in the search box type System restore or Press Windows key + R to open the Run window and type rstrui.exe(works for windows 7/8/8.1/10) to open the system restore window. Once the window is open, proceed further with the on-screen instructions.

If computer doesn’t enter the home screen, try to boot the computer in safe mode by accessing the advanced boot options and proceed with System restore.

Find below the 4 most common BSOD errors and possible solutions:

a. Error code 0x000000D1
This error mostly occurs on the Windows 7 Service pack 1 version of operating system. Microsoft has released a hotfix for this is issue and its available on their website in the following link.
Link: https://support.microsoft.com/en-us/help/2851149/0x000000d1-driver-irql-not-less-or-equal-stop-error-on-a-windows-7-sp

b. Error code 0x0000000A

Majorly this issue occurs due to incompatible drivers or when drivers use an incorrect memory and it occurs mostly in Windows XP Operating system. First step you have to try whenever the issue occurs is to use the Windows Error Reporting Tool which pops up after this error message. When it fails to recover from the issue, try the advanced troubleshooting steps from the following link.

Link: https://support.microsoft.com/en-ph/help/314063/you-receive-a-stop-error-code-0x0000000a-irql-not-less-or-equal-error

c. Error code 0x00000050

This issue occurs on Windows 7 Operating system computers and its due to the pool corruption occurs in the sys file called srvnet.sys file. A hotfix file is available on the microsoft's support website. The file can be downloaded from the following link.

Link: https://support.microsoft.com/en-us/help/2719594/0x00000050-stop-error-in-windows-7-or-in-windows-server-2008-r2

d. Error code 0x000000C2

The reason for this problem often comes up due to a bug in software or drivers. It's relevant to the remote desktop service on the computer. Microsoft has a hotfix available for this error code and its available in the following link.

Link: https://support.microsoft.com/en-us/help/3127673/stop-error-0x000000c2-or-0x0000003b-when-you-re-running-remote-desktop

Also check the link below to verify the code and its reasons in the following link:

Link: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-code-reference2

Workaround 1:

•          Go to Start->
•          Type network and sharing center
•          Click on it to open a window which shows the network you are currently connected to
•          Click on the WIFI name shown(SSID) -
•          Click on properties -
•          Scroll down to IpV6 and uncheck (deselect it) no need to click on it, just uncheck the check box
•          Click on IpV4 and a new window appears ->
•          Make sure that IP address is set to automatically granted->
•          Click OK

Workaround 2:

•          Go in Start menu and search CMD or Command Prompt. A black window will be pop up on your screen. You need to type further commands:
•          ipconfig/release then press enter,
•          ipconfig/renew then press enter,
•          netsh winsock reset then press enter.
•          Restart your computer.

Workaround 3:

·         Open Control Panel - Select Network and Sharing Center - Manage Wireless Networks - Highlight your Wifi Network - Right Click and Remove.

·         Reset the TCP/IP stack of the windows system with limited connection status.

Other options:

You can alternatively uninstall and re-install the wireless driver and/or hard reset your router, however this is something that you consider as an advanced option. You can contact AnswersBy Tech support for further assistance.

Reason:

 

You might see this error after adding the Windows Media Center Pack and trying to enter your new product key.

Unable to activate Windows 8.1 Pro with Media Center or Windows 8 Pro with Media Center

 

Resolution:

To fix the problem, you can activate Windows by phone.

 

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter SLUI 04 in the search box, and then tap or click SLUI 04.

Follow the instructions on the screen.

Email account setup in Microsoft Outlook 2010 or Later versions

After creating a new Outlook account, go to the File tab and click Account Settings; choose Account Settings from the drop-down menu: 

• Click New in the Email tab: 

• Select E-Mail Account and enter your information: 

Your Name – the name you would like the recipients of your emails to see 
E-Mail Address – your full Private Email address 
Password – password for your Private Email account 

• Once all the fields are completed, click Next. Disregard any warnings that appear and proceed to the next step. 
  
  If you are not able to proceed, you may need to repeat the setup process. You can also try to set up the account manually. To manually set up your email account in Outlook, complete steps 1 and 2 (above), then follow the instructions below: 
  
  1. Choose Manually configure server settings or additional server types option and click Next: 

• Choose Internet E-mail and click Next: 

• Enter/select the following information: 

Your Name: the name of your account in Outlook 
E-mail Address: your Namecheap Private Email email address 
Account Type: select IMAP or POP3 from the drop-down menu 
User Name: your full Namecheap Private Email email address 
Password: the password for this email account 
Require logon using Secure Password Authentication (SPA): should be unchecked 

• Then click More Settings: 

• Go to the Outgoing Server tab and select My outgoing server (SMTP) requires authentication: 

• Go to the Advanced tab and enter the following Server Port numbers

• Click OK to return to the main window. 

• Click Test Account Settings. If the submitted information is correct, the Status column will display Completed: 
  
  

• If the test was successful, click Close to return to the previous window, then click Next to finish the setup.

• Restart outlook and check the status

Call Us now on 877-794-4466 for a Quick setup by our Trained technicians

Applies to:

• Windows XP

• Windows  Vista

• Windows 7

• Windows 8/8.1

• Windows 10

1. Try uninstalling any and all burning software if applicable, 
2. Go to start settings Control panel, system, device manager, uninstall any CDROM/DVD rom devices located there.  
3. Reboot the PC and see if it can read any cd's... Srcd's etc.  
4. If that fails try start, run, regedit,
5. (Windows 2k/XP): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
6. ( Win 9x ) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\{4d36e965-e325-11ce-bfc1-08002be10318}
7. Delete all values for upper and lower filters.
8. Failing that, see if you can boot to a cd from outside of windows, aka SRCD's or OS CD.
9. If that works, Windows repair install.
10. If that fails, Reseat the drive cables and / or try moving the cable to a different controller on the board.
11. If that also fails, RPL the drive or have customer purchase new drive if out of warranty.

Cannot install Predator Sense on Helios 300:

Before we start here, the basic reason why you cannot install Predator Sense on your Windows 10 because you might have changed your operating system, in such cases, you need to contact Acer in your region and get your recovery drive and re-install your original operating system that came with your Helios 300 and only then will the Predator Sense work.

This article will help solve the problem people with "predatorsense.exe" missing from the directory. If your Predator Sense is not running, this might be the probable reason for that because, the executable is missing from its root directory.

Fix:

1. Install the turbo boost driver from the Acer driver page 

2. Install the Predator Sense from the setup file available on the acer page 

3. The same Predator Sense installer folder will have a file e917f4dfb84a45c2be385f83479d3c9a predatorsense.exe, please execute that.

If you still have problems with some of your apps not working, you can let us know by contacting AnswersBy via phone or chat. Also, an inquiry can be posted at community.acer.com for further assistance.

Root Cause:

You might need the latest updates from Windows Update

Although the Windows 8.1 update is downloaded and installed from the Store, your PC needs Windows updates, KB 2871389 and KB 2917499, before Windows 8.1 becomes available to you in the Store.

If you’re using Windows Update to get automatic updates, KB 2871389 and KB 2917499 will be downloaded and installed automatically.

If you’ve turned off automatic updates, if your PC is new and automatic updates haven't been downloaded yet, or if you’d rather not wait for Windows Update to do this automatically, you can go to Windows Update and install KB 2871389 and KB 2917499 manually.

Resolution:

To install the required Windows Update

1. Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Windows Update.

1. Tap or click Check for updates now, and then wait while Windows looks for the latest updates for your PC. If you don't have automatic installation of important updates turned on, you might need to tap or click Turn on recommended settings before you can check for updates.

1. If updates are found, tap or click the message telling you how many updates will be installed automatically. In the list of updates, look for one that includes (KB2871389) or (KB2917499) in the name (the exact name will vary, depending on your system.).

1. Tap or click Install to install all the recommended updates in the list.

1. When the updates are done, you’ll need to restart your PC. If you have any desktop apps open, save your work and close them before restarting. To restart, swipe in from the right edge of the screen (or, if you're using a mouse, point to the lower-right corner of the screen and move the mouse pointer up), tap or click Settings, tap or click Power, and then tap or click Restart.
2. After you’ve restarted your PC, on the Start screen, tap or click Store, and you should see the Windows 8.1 update.

Call Us now on 877-526-4466 if you are struck

Appendix:

Article ID: N001-01 ( Alphabet based on category(Network)  – Article ID(Wired) – Article No)

Last Review: 3/9/2016

Revision: Rev 0.1

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

DSL Error Code Identifications 

Error Messages 
------------------------------- 
600 An operation is pending. 
601 The port handle is invalid. 
602 The port is already open. 
603 Caller's buffer is too small. 
604 Wrong information specified. 
605 Cannot set port information. 
606 The port is not connected. 
607 The event is invalid. 
608 The device does not exist. 
609 The device type does not exist. 
610 The buffer is invalid. 
611 The route is not available. 
612 The route is not allocated. 
613 Invalid compression specified. 
614 Out of buffers. 
615 The port was not found. 
616 An asynchronous request is pending. 
617 The port or device is already disconnecting. 
618 The port is not open. 
619 The port is disconnected. 
620 There are no endpoints. 
621 Cannot open the phone book file. 
622 Cannot load the phone book file. 
623 Cannot find the phone book entry. 
624 Cannot write the phone book file. 
625 Invalid information found in the phone book. 
626 Cannot load a string. 
627 Cannot find key. 
628 The port was disconnected. 
629 The port was disconnected by the remote machine. 
630 The port was disconnected due to hardware failure. 
631 The port was disconnected by the user. 
632 The structure size is incorrect. 
633 The port is already in use or is not configured for Remote Access dialout. 
634 Cannot register your computer on the remote network. 
635 Unknown error. 
636 The wrong device is attached to the port. 
637 The string could not be converted. 
638 The request has timed out. 
639 No asynchronous net available. 
640 A NetBIOS error has occurred. 
641 The server cannot allocate NetBIOS resources needed to support the client. 
642 One of your NetBIOS names is already registered on the remote network. 
643 A network adapter at the server failed. 
644 You will not receive network message popups. 
645 Internal authentication error. 
646 The account is not permitted to log on at this time of day. 
647 The account is disabled. 
648 The password has expired. 
649 The account does not have Remote Access permission. 
650 The Remote Access server is not responding. 
651 Your modem (or other connecting device) has reported an error. 
652 Unrecognized response from the device. 
653 A macro required by the device was not found in the device .INF file section. 
654 A command or response in the device .INF file section refers to an undefined macro 
655 The macro was not found in the device .INF file section. 
656 The macro in the device .INF file section contains an undefined macro 
657 The device .INF file could not be opened. 
658 The device name in the device .INF or media .INI file is too long. 
659 The media .INI file refers to an unknown device name. 
660 The device .INF file contains no responses for the command. 
661 The device .INF file is missing a command. 
662 Attempted to set a macro not listed in device .INF file section. 
663 The media .INI file refers to an unknown device type. 
664 Cannot allocate memory. 
665 The port is not configured for Remote Access. 
666 Your modem (or other connecting device) is not functioning. 
667 Cannot read the media .INI file. 
668 The connection dropped. 
669 The usage parameter in the media .INI file is invalid. 
670 Cannot read the section name from the media .INI file. 
671 Cannot read the device type from the media .INI file. 
672 Cannot read the device name from the media .INI file. 
673 Cannot read the usage from the media .INI file. 
674 Cannot read the maximum connection BPS rate from the media .INI file. 
675 Cannot read the maximum carrier BPS rate from the media .INI file. 
676 The line is busy. 
677 A person answered instead of a modem. 
678 There is no answer. 
679 Cannot detect carrier. 
680 There is no dial tone. 
681 General error reported by device. 
682 ERROR WRITING SECTIONNAME 
683 ERROR WRITING DEVICETYPE 
684 ERROR WRITING DEVICENAME 
685 ERROR WRITING MAXCONNECTBPS 
686 ERROR WRITING MAXCARRIERBPS 
687 ERROR WRITING USAGE 
688 ERROR WRITING DEFAULTOFF 
689 ERROR READING DEFAULTOFF 
690 ERROR EMPTY INI FILE 
691 Access denied because username and/or password is invalid on the domain. 
692 Hardware failure in port or attached device. 
693 ERROR NOT BINARY MACRO 
694 ERROR DCB NOT FOUND 
695 ERROR STATE MACHINES NOT STARTED 
696 ERROR STATE MACHINES ALREADY STARTED 
697 ERROR PARTIAL RESPONSE LOOPING 
698 A response keyname in the device .INF file is not in the expected format. 
699 The device response caused buffer overflow. 
700 The expanded command in the device .INF file is too long. 
701 The device moved to a BPS rate not supported by the COM driver. 
702 Device response received when none expected. 
703 ERROR INTERACTIVE MODE 
704 ERROR BAD CALLBACK NUMBER 
705 ERROR INVALID AUTH STATE 
706 ERROR WRITING INITBPS 
707 X.25 diagnostic indication. 
708 The account has expired. 
709 Error changing password on domain. 
710 Serial overrun errors were detected while communicating with your modem. 
711 RasMan initialization failure. Check the event log. 
712 Biplex port is initializing. Wait a few seconds and redial. 
713 No active ISDN lines are available. 
714 Not enough ISDN channels are available to make the call. 
715 Too many errors occurred because of poor phone line quality. 
716 The Remote Access IP configuration is unusable. 
717 No IP addresses are available in the static pool of Remote Access IP addresses. 
718 PPP timeout. 
719 PPP terminated by remote machine. 
720 No PPP control protocols configured. 
721 Remote PPP peer is not responding. 
722 The PPP packet is invalid. 
723 The phone number, including prefix and suffix, is too long. 
724 The IPX protocol cannot dial-out on the port because the computer is an IPX router. 
725 The IPX protocol cannot dial-in on the port because the IPX router is not installed.. 
726 The IPX protocol cannot be used for dial-out on more than one port at a time. 
727 Cannot access TCPCFG.DLL. 
728 Cannot find an IP adapter bound to Remote Access. 
729 SLIP cannot be used unless the IP protocol is installed. 
730 Computer registration is not complete. 
731 The protocol is not configured. 
732 The PPP negotiation is not converging. 
733 The PPP control protocol for this network protocol is not available on the server. 
734 The PPP link control protocol terminated.. 
735 The requested address was rejected by the server.. 
736 The remote computer terminated the control protocol. 
737 Loopback detected.. 
738 The server did not assign an address. 
739 The remote server cannot use the Windows NT encrypted password. 
740 The TAPI devices configured for Remote Access failed to initialize or were not installed correctly. 
741 The local computer does not support encryption. 
742 The remote server does not support encryption. 
743 The remote server requires encryption. 
744 Cannot use the IPX net number assigned by the remote server. Check the event log. 
752 A syntax error was encountered while processing a script. 
769 : The specific destination is not reachable. (According to Microsoft this behavior may occur if the network card in your computer is not turned on [enabled].)

A 404 error while trying to reach a website/webpage means the page you are trying to reach is unavailable on the server. These error messages could be customized by the website owners, many are delivered in a creative way. This error message is not restricted to any platforms of operating system or browsers.

                Usually this error occurs when the websites URL has errors while typing or the particular webpage is moved or removed which should be known to the user. Also, when a website moves its page and if the old link is not re-routed to new page, this error could occur. Sometimes the requested file or webpage could be down for maintenance, upgrades or other reasons. 

•                    Refresh the webpage by clicking on refresh icon on the respective browsers or by tapping ‘F5’ function key.

•                    Verify the website URL for spelling errors

•                    Search for the webpage in search engines which would help you to re-verify on spelling errors or it could possibly re-direct you to the new webpage

•                    Try to clear your browser Cache. If you can access that particular webpage from other devices that are connected in the same network, then try to clear out the Cache and Cookies on the browser.

•                    If the website is accessible from other networks but not in a particular one, then try to change the DNS servers.

•                    If all steps fail, contact website to validate the information.

1. In the Administrator Command Prompt window, type the SFC /SCANNOW and press Enter.
2. Wait until the command checks Windows 10 for the missing or corrupt files, and fixes the errors automatically.
3. Restart the computer when done.

Here's an example of the error log:

"2007-01-12 12:10:42, Info                  CSI    00000008 [SR] Cannot 
repair member file [l:34{17}]"Accessibility.dll" of Accessibility, Version = 
6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral, 
VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type 
neutral, TypeName neutral, PublicKey neutral in the store, file is missing"

IP Address that start with 169.254.x.xx are usually invalid IP address/local IP Address and is not getting the information from the internet service providers.

With the numbers you have, determine if you have a valid/invalid IP address and proceed forward.

Fix:

1. You can try /ipconfig /release and then try doing /ipconfig /renew - This will obtain a new IP address for you.
2. Do a power cycle reset (Turn off the router, wait for 30 seconds and turn it back on)
3. Do a complete router reset (Contact yoru ISP first before doing it)

Resolution:

Turn on your PC so that Windows starts normally, insert the DVD, shut down, and then restart your PC. You might have to press any key to boot from the DVD.

If you restart your PC and your current version of Windows starts, you might have to open a boot menu or change the boot order in your PC's BIOS or UEFI settings so that your PC boots from the media. To open a boot menu or change the boot order, you'll typically need to press a combination of keys (such as F2, F12, Delete, Esc, etc.) immediately after you turn on your PC. For instructions on changing the boot order for your PC, check the documentation that came with your PC or go to the manufacturer's website.

If your current version of Windows still starts, try again by waiting until Windows asks you to sign in, shut down completely, and then restart your PC again.

Choose country or region settings

Windows Setup screen to choose language, time and currency, and keyboard or input method

You need to choose a language to install, a time and currency format, and a keyboard or input method before installing Windows 8.1. You can always change these settings later.

For info about how to add a language, see Add a language or keyboard. For info about how to add a different keyboard layout or an input method editor (IME) for entering text, see Add a keyboard layout.

 Install Windows 8.1

Windows Setup screen where to choose a custom installation

Be sure to plug in your laptop or tablet if that's what you're using. The installation could take anywhere from 30 minutes to 3 hours with a high-speed Internet connection (1.5 Mbps–10 Mbps). The time depends on your Internet connection, PC, and other factors and might exceed these estimates.

Perform a clean installation

Windows Setup screen where to format a partition

To clean install Windows

1. Click Install Windows.
2. On the Enter the product key to activate Windows page, enter your product key.

The product key should be on the box that the Windows 8.1 DVD came in. It looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

1. On the Please read the license terms page, if you accept the license terms, click I accept the license terms, and then click Next.
2. On the Which type of installation do you want? page, click Custom: Install Windows only (advanced).
3. On the Where do you want to install Windows? page, click Drive options (advanced), click the partition that you want to change, click the formatting option you want to perform, and then follow the instructions.
4. When you've finished formatting, click Next.
5. Follow the instructions to finish installing Windows.

Windows Setup screen showing installation of Windows

After Windows 8.1 installs, you'll first be asked to choose settings.

 Choose your settings

After Windows 8.1 installs, you'll first be asked to choose settings for your PC.

Personalize

Personalize screen during setup

Choose a color you like—you can always change this later from the Start screen. To do so, on the Start screen, point to the lower-left corner of the screen, move your mouse all the way into the corner, click Settings, and then click Personalize.

Use express settings

Settings screen during setup

You'll see a list of recommended settings, called express settings. To accept these settings and continue, click Use express settings. You can change any of these settings later, after you finish setting up. If you'd like to change some of these settings now, click Customize.

For more info, click Learn more about express settings. To learn about how these settings, affect your privacy, click Privacy statement.

Sign in

Microsoft account sign in screen during setup

Next, you'll be asked to sign in. If you see a local account sign in page, you'll need to sign in with your local account first, and then we'll ask you to set up a Microsoft account.

Note:

**For further help refer to Article XXXX**

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Properties:

Article ID: N001-01 ( Alphabet based on category(Network)  – Article ID(Wired) – Article No)

Last Review: 3/9/2016

Revision: Rev 0.1

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

Introduction:

The most sophisticated cases, besides having front USB ports, also have plugs for microphone (mic in) and loudspeakers (or ear phones), a feature makes installing a microphone or ear phones in a PC very easy, since we don't need to take the case and look for a place into which install such peripherals (or even loudspeakers).

Detail of case with front USB ports and on-board audio jacks.

To use those plugs, your motherboard needs to have an integrated sound card (in other words, on-board sound). The installation, however, it is not as simple as it seems, and we will explain in today's column how it has to be done.

A group of seven wires leaves the plugs. At the end of each wire there is a small black connector, and, in this connector, we can read the function of the wire. You will find the following wires: Mic In (or Mic Data), Ret L, Ret R, L Out (or Ear L), R Out (or Ear R) and two Gnd (or Ground). If you watch carefully, the Ret L and L Out wires are connected to each other, the same happens between the Ret R and R Out wires. If your case also has an input plug (line in), there will be two other wires: Line In L and Line In R.

Wires of the front plugs of the case.

You have to look for the place of installation of such wires in your motherboard. This place is indicated as Audio, External Audio, Ext Audio, Front Audio, F Audio, or something like that. This place consists of a 9-pin connector, and there are two jumpers installed, making the connection of some of these pins. The exact position of this connector varies depending on the motherboard model, and you will need its manual to precisely locate it.

Place on the motherboard where the case wires have to be installed.

To install the wires, the first step is to understand the pin numbering system of the motherboard connector. There are nine pins in the connector, but the connector is considered a 10-pin one because one of the pins was removed (pin 8). The jumpers connect pins 5 and 6 and 9 and 10. As there is the space without a pin (pin 8), it is easy to discover the numbering of the other pins. Notice that the pins are oddly numbered to one side of the connector (1 to 9) and evenly numbered to the other (2 to 10).

Motherboard audio header pin-out.

Remove the jumpers. The connection of the wires must be made the following way: Mic In to pin 1; Gnd to pins 2 and 3; R Out to pin 5; Ret R to pin 6; L Out to pin 9, and Ret L to pin 10.

Note: Not all computers have beep codes, some of the newer computers have LED's that light up that indicate the error or have a sound file to indicate the error.

A POST failure can be caused by any of the following situations.
1. New hardware conflicting with old hardware
2. Bad or failing hardware device.
3. Other hardware issue. (electrical shorts or incompatibilities.)

Warning: Some of the below steps recommend removing physical parts within the computer. While in the computer it is highly recommend that you be aware of electrostatic discharge and its potential hazards. ALWAYS ground yourself and your equipment. Ensure your computer is unplugged!

Note: Make sure your computer is turning on, if you press the power button and nothing happens (no lights, no sound, no fans, etc.) then this issue is not a NO POST but is an power related issue.

If any new hardware has been recently added to the computer, remove that hardware to make sure it is not the cause of your issue. If after removing the new hardware your computer works it's likely the computer is either not compatible with the new hardware or a system setting needs to be changed to work with the new hardware device.

1. Remove everything from the back of the computer except the power cable. Turn on the computer and see if it beeps normally. If the computer has never beeped also connect a monitor to the computer to see if any change occurs.

2. Check the stand-offs (the metal or plastic insulators) that keep your motherboard off and away from the case or housing. Ensure they are not grounding or shorting the motherboard out. If they are metal, ensure that the cardboard insulators are present. Ensure the motherboard is not grounding out to the case also at any other point.

3. If you are receiving a sequence of beeps consult your motherboard manual or the motherboard manufacturer's website for a listing of different beep codes and their explanation. These beep codes are meant as a method of quickly identifying what computer component is failing or bad.

4. Check to make sure power cables are not grounding or shorting to the case or other components. Ensure all ends are connected properly, securely, and snugly.

5. Make sure all fans are running in the computer. If a fan has failed (especially the heat sink fan for the CPU) your computer could be overheating and/or detecting the fan failure causing the computer not to boot.

6. If you were unable to determine by the beep code what is failing or do not have a beep code disconnect the IDE cables from the CD-ROM, Hard Drive, and Floppy drive from the Motherboard. If this resolves your post failure, attempt to connect each device one at a time to determine which device and or cable is causing the issue.

7. If the above recommendations still have not resolved the irregular POST, start disconnecting your expansion riser cards, these are the cards that are not essential to system operation. Break your motherboard down to the bare basics. Disconnect your floppy drive, CD/DVD ROM, and hard drives Your motherboard basics should have just the following: video card, RAM, motherboard and PSU (power supply unit). If this resolves the issue or allows the computer to post connect one card or device at a time until you determine which card or device is causing the issue.

8. If you continue to receive the same problem with all the above hardware removed attempt to disconnect the CPU and RAM from the Motherboard. Once done insert the CPU and RAM back into the computer to see doing this resolves your issue.

9. Ensure your PSU is of the correct size and power requirements for your system. Many newer motherboards and graphics cards are power intensive. Some newer graphics cards require their own separate power supplies. An underpowered PSU, will also cause system failure. Most new systems will not run well with less than 450W PSUs.

10. If after doing all of the above recommendations you continue to have the same issues unfortunately it is likely that you have bad or incompatible components, in particular RAM. Ensure your RAM is compatible with the motherboard. Many newer motherboards are very specific about what RAM sticks they will accept. Don't mix and match RAM speeds, type, or size.

11. If you have determined your components are compatible, then you have faulty hardware. The next step would be to test each component separately. You will need to find a working motherboard to test RAM with a diagnostic program like Memtest 86+. A faulty motherboard will need to be simply replaced. A bad PSU can only be replaced. Don't attempt to repair a bad or failing PSU. This is quite dangerous. High voltages and hazardous chemicals are present in PSU capacitors and other components – even when main power is disconnected. You can only replace a bad PSU.

12. If you keep getting the same failures after replacing CPUs, motherboards, and PSUs, there is a small chance that one of the peripheral cards is not compatible and causing damage or the card is conflicting with an internal integrated component. If you have integrated video or sound, you need to turn these off before using external cards.

If you already have a Microsoft account

1. Enter your Microsoft account email address and password. If you have more than one Microsoft account, you'll need to choose one.

For more info, see Which email address should I use for my Microsoft account?

1. We'll send a security code to the alternate email address or phone number you've set up for this account, and you'll need to enter that code to verify that you're the account owner. This helps us protect your account and devices when you access sensitive info. If you don't have alternate contact info set up for the account yet, you'll be asked to provide it now.

If you signed in to your PC using a Microsoft account before you installed Windows 8.1, then you might not see this step.

If you want to create a Microsoft account

1. Click Create a new account.
2. Next, you'll be asked to choose an email address you'd like to use as a Microsoft account. This can be any email address you use, and isn't limited to just addresses that come from Microsoft. Enter the email address that you use the most. We'll use it to set up the Mail and People apps for you with email and contacts that you already use every day.
3. Enter the password you'd like to use, and fill in the rest of the info, including your first name, last name, and your country or region.
4. Next, you'll be asked to provide an alternate email address or phone number where we can reach you by email, phone, or text message (SMS). This helps us protect your account and devices whenever you access sensitive info using this account. After you enter this info, we'll send a message to you containing a security code, and you'll need to enter that code to verify that you're the account owner.

If you want to keep using a local account

Windows 8.1 is designed to be used with a Microsoft account, so we recommend that you give it a try. Simply put, a Microsoft account is the glue that holds together so many useful features of the new Windows. Without one, you won't be able to, for example, get new apps from the Windows Store, automatically sync your settings and documents between PCs, back up your photos to the cloud so you can get to them from anywhere, or see all your contacts from multiple email and social networking accounts together in the People and Mail apps.

But if you're sure you want to use a local account instead, click Create a new account, and then on the new account page, click Continue using my existing account.

Appendix:

Article ID: N001-01 ( Alphabet based on category(Network)  – Article ID(Wired) – Article No)

Last Review: 3/9/2016

Revision: Rev 0.1

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

Basic Troubleshooting: Modem Connectivity 

• Reset the Cable Modem
• To reset your cable modem, press and hold the "reset" button, located on the front or back of your modem, for five seconds. If your modem does not have a reset button, you will need to powercycle (turn off, then on) your modem. 
  
• Powercycle the Cable Modem
• Sometimes it is necessary to shut down your cable modem connection completely when something isn't functioning properly. This is similar to restarting your computer. To powercycle your cable modem and restore connectivity, follow the directions below for your operating system. 
  
  
• Windows Users
• Make sure the coaxial cable is plugged securely into the modem and the wall outlet (a loose connection could result in lost block sync or slow connectivity).
• Unplug the cable modem from the power source.
• Leave the modem unplugged for two minutes.
• Plug the cable modem directly into the wall outlet.
• Wait up to approximately five minutes for the modem to regain block sync (it usually takes less than five minutes and for many people it takes less than one minute to gain block sync).
• Check the lights on your modem to ensure the cable lights are steady.
• If the lights are illuminated, try visiting various Web sites.
• If the cable lights on your modem are correctly illuminated but you cannot connect to Web sites, run winipcfg or ipconfig, verify that you have obtained a valid IP address and try release/renew.
• Try visiting various Web sites.
• If you are unable to connect to Web sites, continue to the next step.
• Properly shut down the computer and turn off the power by pushing the "On/Off" button on the computer.
• Restore the power and turn on the computer.
• Try several addresses on the Web.
• If your cable lights are properly illuminated and release/renew - and powering your computer off and then on fails, you will need to call Technical Support.
• 
  

• Macintosh Users

  1. Make sure the coaxial cable is plugged securely into the modem and the wall outlet (a loose connection could result in lost block sync or slow connectivity)
  2. Unplug the cable modem from the power source.
  3. Leave the modem unplugged for two minutes.
  4. Shut down the computer and turn it off.
  5. Plug the cable modem directly into the wall outlet.
  6. Wait up to approximately five minutes for the modem to regain block sync (it usually takes less than two minutes and for many people, it takes less than one minute to gain block sync).
  7. Check the lights on your modem to ensure the cable lights are steady.
  8. If the lights are illuminated, try visiting various Web sites.
  9. If your cable lights are properly illuminated and powering your computer off and then on fails, you will need to call Technical Support.

Cable Modem Lights Out or Blinking

System requirements:

We recommend that you download and run the Windows 8 Upgrade Assistant to check if your PC meets the system requirements for Windows 8. If you are running Windows XP, you need to have Windows XP Service Pack 3 (SP3) installed to use Windows 8 Upgrade Assistant.

Still be sure to review the system requirements for Windows 8.1 before buying the Windows 8.1 DVD. We also recommend that you visit your PC manufacturer's website for info about updated drivers and hardware compatibility.

Here is a summary of the system requirements:

Processor: 1 gigahertz (GHz) or faster

RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit)

Free hard drive space: 16 GB (32-bit) or 20 GB (64-bit)

Graphics card: Microsoft DirectX 9 graphics device with WDDM driver

Check compatibility of programs and devices:

The Windows 8 Upgrade Assistant will check if your programs and devices are compatible with Windows 8, but you can check Windows 8.1 compatibility info for a specific program or device (including info from community forums) in the Windows Compatibility Center, or contact the program or device manufacturer.

Most programs created for earlier versions of Windows will work in Windows 8.1, but some older programs might run poorly or not at all. There are several things you can try to fix compatibility problems. For more info, see Get your apps and devices working in Windows 8.1.

Drivers for basic device functionality are available "in-box" (meaning, as part of the Windows image). This includes drivers for storage, networking, input, and display. These drivers allow you to complete the Windows installation and connect to the Internet. You can get more drivers from Windows Update or from the device manufacturer once you're online. For more info, see Download and install drivers.

Back up your data:

Since you won't be able to keep any files, settings, or programs when you upgrade from Windows Vista or Windows XP, we recommend you back up all files and locate any program installation discs (or purchase confirmation emails) prior to updating.

You can transfer files before you upgrade by copying them to an external hard drive, USB flash drive, or CD, and then moving them to the location you want on your new PC. Be sure that the drive or disc has enough space to hold everything you want to move. If don't want to use an external hard drive, USB drive, or CD, you can move your files to One Drive to have all your files in one place and have the latest version on your PCs. For more info, see Getting started with One Drive.

After you upgrade to Windows 8.1, you'll need your original program installation discs, or purchase confirmation emails if you purchased programs online, to reinstall your programs. Insert the program CD or DVD into your PC or follow the directions in the confirmation email.

If you've been using Outlook Express, Windows Live Mail, or the version of Windows Mail that came with Windows Vista, your email messages and contacts can be imported into Outlook.com using the Mail Migration add-on. For more info, see Import email from a desktop app.

Before buying Windows 8.1:

You can buy Windows 8.1 or Windows 8.1 Pro on a DVD from a participating retailer (DVDs of the upgrade aren't available in all countries and regions). You can see current pricing on the Compare and decide about Windows 8.1 webpage.

Determine if your PC can run a 64-bit or 32-bit version of Windows

After you open the Windows 8.1 packaging, you'll see two installation discs: a 64-bit version of Windows and a 32-bit version of Windows.

The terms 32-bit and 64-bit refer to the way a PC's processor (also called a CPU), handles info. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit version. To install a 64-bit version of Windows, you need a CPU that's capable of running a 64-bit version.

To find out if your PC running Windows Vista is 64-bit capable

To see whether a PC running Windows Vista is capable of running a 64-bit version of Windows, do the following:

1. Open Performance Information and Tools by clicking the Start button , and then clicking Control Panel. In the search box, type Performance Information and Tools, and then, in the list of results, click Performance Information and Tools.
2. Click View and print details.
3. In the System section, you can see what type of operating system you're currently running under System type, and whether or not you can run a 64-bit version of Windows under 64-bit capable. (If your computer is already running a 64-bit version of Windows, you won't see the 64-bit capable listing.)

To find out if your PC running Windows XP is 64-bit capable

To see whether a PC running Windows XP is capable of running a 64-bit version of Windows, do the following:

1. Click Start.
2. Right-click My Computer, and then click Properties.

• If "x64 Edition" is listed under System, your processor is capable of running a 64-bit version of Windows.

Properties:

Article ID: N001-01 ( Alphabet based on category(Network)  – Article ID(Wired) – Article No)

Last Review: 3/9/2016

Revision: Rev 0.1

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

Summary:

Why isn't it possible in Windows 8 to press F8 during startup to enter Safe Mode like in Windows 7? Even though pressing F8 will occasionally work, it doesn't work every time. Is there an easy way to enter an options screen during startup?

Boot to Advanced Startup Options from Settings app in Windows 10

1. Open Settings, and click/tap on the Update & security icon.

2. Click/tap on Recovery on the left side, and click/tap on Restart now under Advanced startup on the right side.

Boot to Advanced Startup Options from Power Menu

1. Do step 2, 3, or 4 below for what Power menu you would like to use.

2. Open the Start Menu, click/tap on the Power button, press and hold the Shift key, and click/tap on Restart.

3. Press the CTRL+ALT+DEL keys, click/tap on the Power button, press and hold the Shift key, and click/tap on Restart.

4. While on the Sign-in screen, click/tap on the Power button, press and hold the Shift key, and click/tap on Restart.

Boot to Advanced Startup Options from a Hard Reboot

This option can be handy if you are unable to boot into Windows.

1. Press and hold the power button on your PC until it powers off.

2. Press the power button on your PC to turn it on.

3. Repeat steps 1 and 2 above until you see Please wait during boot like below. Usually it may take repeating up to 3 times.

4. When displayed, click/tap on See advanced repair options

Step 1:

We need to see the reason for the pop up. So, in simple words, the pop up might be caused by a malicious extension. So the first thing we do is to press the three dots on the right side top of your Chrome and click More Tools and then Extensions.

Step 2:

No malicious extensions? No problem, the problem might not be just with such extensions. A Google Chrome reset is required in such cases if your Chrome was a victim of Browser hijack.

So click the three dots again to bring up Settings this time and once you click Settings, a new window opens up and from where you need to click on Advanced from the left side and press Reset.

Before you do reset, understand that upon reset, you will be clearing your cookies which means you will be logged out of websites that has your cookie information so you need to log back innit.

Good luck and remember, do not call the number of such incidents where you’ll end up calling a scam company.

Resolution:

To install Internet Explorer

1. Go to the Download Internet Explorer 11 webpage.

http://windows.microsoft.com/en-IN/internet-explorer/download-ie

1. Select the language you want to install and your version of Windows, and then click Download.
2. In the File Download dialog box, click Run, and then, in the User Account Control dialog box, click Continue.
3. Click one of the following:

• Restart now (recommended) (to finish the installation process now).
• Restart later

To uninstall Internet Explorer

If you're trying to uninstall Internet Explorer because of an issue with the browser, first check to see if a solution is listed in Internet Explorer 11 Help and How-to.

The following instructions apply to both Windows 7 and Windows Vista.

1. Click the Start button , type Programs and Features in the search box, and then click View installed updates in the left pane.
2. Under Uninstall an update, scroll down to the Microsoft Windows section.
3. Right-click Windows Internet Explorer 11, click Uninstall, and then, when prompted, click Yes.
4. Click one of the following:

• Restart now (to finish the process of uninstalling Internet Explorer 11 and restore the previous version of Internet Explorer).
• Restart later

Appendix:

Article ID: N001-01 ( Alphabet based on category(Network)  – Article ID(Wired) – Article No)

Last Review: 3/9/2016

Revision: Rev 0.1

Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10