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How to Create a new user account.


To create a new user account:

  1. Open CMD Prompt...
  2. On Windows XP, click the Start button, then open up Run..., and type in "cmd" and click OK.
  3. On Windows Vista or Windows 7, Windows 8 and Windows 10, click Start, search for "cmd" and press Enter.
  4. Add username and password
  5. Now, in the command prompt window, type:
  6. net user /add [username] [password]
  7. Press Enter


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How to fix Disk Usage 100% in Windows 10?:



A.      Services (svchost.exe):

svchost.exe can cause problems with the whole situation, however we often fail to understand what svchost.exe does and why it takes to so much disk usage, the possible is that it is performing a Windows update and you don’t know it yet. If you find out that your Windows update is going on, it is safe to say that be patient. Do not restart/modify the updates or in simple words, do not interfere the Windows update. Okay, now what? I have found out that Windows updates are stuck and not working. We got you covered, we have a brief article detailing what one needs to fix the problem over here.

B.      Cleanboot:

Clean boot would certainly help here. It is important to understand that if the problem Is caused by not a Windows service but some other software. If the problem is not caused by Windows service, then there is another service probably causing it. Problem might also be that you are transferring files on the computer to a USB, then it is obvious that you wait for the transfer to complete. The disk usage issues are caused when there is constant file activity within your computer, so perhaps disabling all the services together will fix the problem. We have elaborated the method about cleanboot over here. Please use this as a reference.


Still not able to fix? Ruling out the hardware issue, we can perform a complete tune up on your computer and help you resolve the issue via remote access. Chat or call us today.


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ISSUE : “169.x.x.x / APIPA IP address problems”



This article outlines methods of resolving issues with a 169.x.x.x IP address. This address results from a built in feature of windows called automatic private IP address(APIPA). When your computer is unable to find a DHCP server the APIPA service will assign itself a 169.x.x.x IP address. According to Microsoft, the APIPA service checks for a DHCP server every five minutes.


If you're getting a in your computer, means your computer probably didn’t communicate with your router. Below can be the probable reasons:

  •  Cable unplugged from either ends ( On the computer side or router side)
  • IP address not refreshed
  • Anti-Virus blocking the connectivity


Releasing the IP address


1. Click on Start and click Run.
2. Inside Run, type ipconfig /release to release the IP address.
3. Then after the IP address is released, type ipconfig /renew

Disabling the Ethernet Adapter

1. Click on Start and right click on My Computer. Then click on Manage.
2. Click on Device Manager and then Network Adapters
3. Under Network Adapters, right click on your Ethernet adapter and select Disable.
4. Wait approximately 5 seconds and right click on it and click Re-enable.
5. This restarts the DHCP client and tries to obtain an IP address from the Network.

Check the Ethernet cable

Sometimes a bad Ethernet cable can cause your system to receive a 169 IP address, try changing out the cable for a new one.

Disable antivirus and firewall applications

Disable/uninstall any external firewall, antivirus, or spyware programs (eg. Norton Internet Security, McAfee Security Center, Webroot).

Restarting the QoS packet scheduler Protocol

1. Click on Start and click Control Panel.
2. In Control Panel, double click on Network Connections and then Local Area Connection.
3. Click on Properties and uncheck QoS Packet Scheduler.
4. Click Ok and repeat the process. 

Restarting the DHCP service


1. Click Start and select Run.
2. Type services.msc in Run and click Ok.
3. Find DHCP service and right click on it. Click on Stop.
4. Reboot the computer.
5. When the computer boots up, click Start and select Run
6. Inside Run, type the following: netsh int ip reset log.txt
7. Click Ok.

System Restore

1. Open Start and click on Programs and then Accessories.

2. Then click on System Tools.
3. Click on System Restore and select a restore point when you were not experiencing this problem.
4. Restore your system.

Instead of disabling Ethernet or wireless N/w adapter,If it is Windows vista or Windows 7 we can try to uninstall and reboot the sys to check if sys automatically detects and install the N/w drivers.


Applies to:

ü  Windows XP

ü  Windows  Vista

ü  Windows 7

ü  Windows 8/8.1

ü  Windows 10

If you still need further support, contact Answersby Tech Support

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How to fix Windows 8.1/10 Updates issue


Step 1:


Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:


  •          Background Intelligent Services (BITS)
  •          Cryptographic Services
  •          Windows Updates
  •          Windows Installer.

StoStop the services as shown below (Screenshots):

Step 2:

Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).

Step 3:

Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.


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How to rename Software Distribution and fix Windows update issues.


You need to first stop the Automatic Updates:

Stop the Automatic Updates service. To do this, follow these steps:


a. Click "Start", click"Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service.

c. Click "Stop". The service will take a moment to stop.


2. Rename C:\WINDOWS\SoftwareDistribution to C:\WINDOWS\SoftwareDistribution_old, and backup the folder to an alternate location.


3. Start the Automatic Updates service. To do this, follow these steps:


a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".

b. Right-click the "Automatic Updates" service, and then click "Start".

By doing this, you will be able to create a new software distribution to fix the issues that you have with Windows 10 updates.

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How to perform a clean boot on your Windows 10


1.       Open the start menu and type MSConfig


2.       Click on the System Configuration icon and it will open up soon.

3.     2. After it opens up, you need to navigate to the services tab (Screenshot below).


4.   3.  Make sure that you select Hide all Microsoft services and then click on Disable All.

5.   4. Click the Startup tab.

6.   5. Now click on Open Task Manager Button and navigate to the Startup page.


7. Now you can disable the Startup items that you feel has an impact on your boot and issue. Simply right click and hit Disable.

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How to fix Wireless issues.


Wireless internet disconnects on a particular device? Well, there are a handfull of reasons why. This troubleshooting method focuses strictly on a particular disconnection. If your WiFi disconnects on only one laptop or smartphone, try the following troubleshooting method below:


Reason (And/or):


1. Wireless interference.

2. Distance from router.

3. Channels.


Understand that the interface looks different on each and every computer and doeesn't necessarily look the same.



On any Windows, press Windows key + R to bring up the Run command. In the run command, type CMD and this will bring up the Command Prompt,. After you open the command prompt, type ipconfig and press enter. You will see a bunch of numbers, focus on Default Gateway.


Default Gateway


(Number may vary)


Now, type this number on the address bar (On top where you type and you will be able to reach your rourter's admin page. Once here, you will be prompted for a password and username. Type: Admin/password and it might let you in, if not try finding this on the router (Sticker etched on Router). Now look for the option to split the connection between 2.4Ghz and 5Ghz frequency. This will give you two wireless networks in your home after you make the change. While you do this, your internet will disconnect for few seconds. 


Didn't work? See how far are you from the router, closed doors, thick walls and many more stops your wireless from transponding to your devices. Be on high alert. Alternatively you can also play around with changing the wireless channels. Best channels are 1, 6, 11 and for 5ghz it is 146 and 161.

If you still need further support, contact Answersby Tech Support

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How to fix: touchpad stopped working after Windows 10 update.


The crucial part of fixing the problem is to update the driver. To update the driver, first you need to go to the device manager.

1.  Open Run command and type devmgmt.msc and you will access the device manager.

2.  1.  The next step is to update the touchpad driver, but here’s the catch, don’t just click on the properties and update. You need to uninstall the driver first and then update.

2. Click on the Driver tab and then click uninstall. Remember, the moment you uninstall the touchpad driver, the touchpad stops working. This is trouble for people with intermittent problem and not permanent. So, get a mouse ready for backup.

3. After you uninstall the driver, you need to update the driver manually. DO NOT RESTART as if you do, your Windows update will update the incorrect driver for you and cause the touchpad not to work. We have made a tutorial here on how to update your driver using its hardware ID. Please follow that and get the issue resolved. Click here to find out how.

4. Now you are ready to restart the computer. Please restart as soon as possible and the issue will be resolved. If not, contact us via phone or chat and we will help you resolve the problem via our support.

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Slow computer performance


When the computer isn’t working at its usual optimized speed, responds slower than expected or does not respond at all, then, your computer is facing an issue as we call it ‘Slow Performance’ issue. The root cause can be a number of reasons, however, try the following steps to identify and fix the issue.