NewOn a successful referral, earn extra discounts on your subscription. Contact support for more
To create a new user account:
A. Services (svchost.exe):
svchost.exe can cause problems with the whole situation, however we often fail to understand what svchost.exe does and why it takes to so much disk usage, the possible is that it is performing a Windows update and you don’t know it yet. If you find out that your Windows update is going on, it is safe to say that be patient. Do not restart/modify the updates or in simple words, do not interfere the Windows update. Okay, now what? I have found out that Windows updates are stuck and not working. We got you covered, we have a brief article detailing what one needs to fix the problem over here.
B. Cleanboot:
Clean boot would certainly help here. It is important to understand that if the problem Is caused by not a Windows service but some other software. If the problem is not caused by Windows service, then there is another service probably causing it. Problem might also be that you are transferring files on the computer to a USB, then it is obvious that you wait for the transfer to complete. The disk usage issues are caused when there is constant file activity within your computer, so perhaps disabling all the services together will fix the problem. We have elaborated the method about cleanboot over here. Please use this as a reference.
Still not able to fix? Ruling out the hardware issue, we can perform a complete tune up on your computer and help you resolve the issue via remote access. Chat or call us today.
The crucial part of fixing the problem is to update the driver. To update the driver, first you need to go to the device manager.
1. Open Run command and type devmgmt.msc and you will access the device manager.
2. 1. The next step is to update the touchpad driver, but here’s the catch, don’t just click on the properties and update. You need to uninstall the driver first and then update.
2. Click on the Driver tab and then click uninstall. Remember, the moment you uninstall the touchpad driver, the touchpad stops working. This is trouble for people with intermittent problem and not permanent. So, get a mouse ready for backup.
3. After you uninstall the driver, you need to update the driver manually. DO NOT RESTART as if you do, your Windows update will update the incorrect driver for you and cause the touchpad not to work. We have made a tutorial here on how to update your driver using its hardware ID. Please follow that and get the issue resolved. Click here to find out how.
4. Now you are ready to restart the computer. Please restart as soon as possible and the issue will be resolved. If not, contact us via phone or chat and we will help you resolve the problem via our support.
Cannot install Predator Sense on Helios 300:
Before we start here, the basic reason why you cannot install Predator Sense on your Windows 10 because you might have changed your operating system, in such cases, you need to contact Acer in your region and get your recovery drive and re-install your original operating system that came with your Helios 300 and only then will the Predator Sense work.
This article will help solve the problem people with "predatorsense.exe" missing from the directory. If your Predator Sense is not running, this might be the probable reason for that because, the executable is missing from its root directory.
Fix:
1. Install the turbo boost driver from the Acer driver page
2. Install the Predator Sense from the setup file available on the acer page
3. The same Predator Sense installer folder will have a file e917f4dfb84a45c2be385f83479d3c9a predatorsense.exe, please execute that.
If you still have problems with some of your apps not working, you can let us know by contacting AnswersBy via phone or chat. Also, an inquiry can be posted at community.acer.com for further assistance.
There are multiple solutions for the very problem, I am going to suggest some of the fixes that will fix the issue. As a user of Acer Aspire A515 51G 53JT, I tried a couple of these methods and they seem to to be shutting off keys include 1, 3, -, q, t, p, ], j, 3, 5, right arrow and sometimes left and up arrow. The pattern seems to random and there is no regular pattern and either one or multiple keeps failing.
Fix 1:
Check if the driver is installed correctly, although you do not want to change the installed and working driver in any way, make sure that the driver is installed properly. If your keyboard suddenly stops working, it might because of the driver altogether.
If the driver is not installed, make sure that your Windows is up to date. To do this, press Windows key and I and check if the updates are properly installed.
And when you click the updates, make sure that it is up to date:
This will fix the problem if it is a driver issue, if the updates are not installed or troubled, make sure to install them again by pressing the check for updates.
Fix 2:
The problem will be due to a power surge/distribution causing this, to fix that, make sure that you remove the power cable (Mandatory) and then perform an internal battery reset. This will only work on Acer laptops.
Fix 3:
Tracking the hardware ID of the device and then reinstall the keyboard. To get the detailed step by step instructions, please follow this article:
Please let us know if this has worked for you by sending a feedback: feedback@answersby.com
Also, you can contact us regarding this and we can provide our best efforts to resolve this for you. To do so, simply visit Answersby.com
Workaround 1:
Workaround 2:
Workaround 3:
· Open Control Panel - Select Network and Sharing Center - Manage Wireless Networks - Highlight your Wifi Network - Right Click and Remove.
· Reset the TCP/IP stack of the windows system with limited connection status.
Other options:
You can alternatively uninstall and re-install the wireless driver and/or hard reset your router, however this is something that you consider as an advanced option. You can contact AnswersBy Tech support for further assistance.
Wireless internet disconnects on a particular device? Well, there are a handfull of reasons why. This troubleshooting method focuses strictly on a particular disconnection. If your WiFi disconnects on only one laptop or smartphone, try the following troubleshooting method below:
Reason (And/or):
1. Wireless interference.
2. Distance from router.
3. Channels.
Understand that the interface looks different on each and every computer and doeesn't necessarily look the same.
On any Windows, press Windows key + R to bring up the Run command. In the run command, type CMD and this will bring up the Command Prompt,. After you open the command prompt, type ipconfig and press enter. You will see a bunch of numbers, focus on Default Gateway.
(Number may vary)
Now, type this number on the address bar (On top where you type Google.com) and you will be able to reach your rourter's admin page. Once here, you will be prompted for a password and username. Type: Admin/password and it might let you in, if not try finding this on the router (Sticker etched on Router). Now look for the option to split the connection between 2.4Ghz and 5Ghz frequency. This will give you two wireless networks in your home after you make the change. While you do this, your internet will disconnect for few seconds.
Didn't work? See how far are you from the router, closed doors, thick walls and many more stops your wireless from transponding to your devices. Be on high alert. Alternatively you can also play around with changing the wireless channels. Best channels are 1, 6, 11 and for 5ghz it is 146 and 161.
If you still need further support, contact Answersby Tech Support
A 404 error while trying to reach a website/webpage means the page you are trying to reach is unavailable on the server. These error messages could be customized by the website owners, many are delivered in a creative way. This error message is not restricted to any platforms of operating system or browsers.
Usually this error occurs when the websites URL has errors while typing or the particular webpage is moved or removed which should be known to the user. Also, when a website moves its page and if the old link is not re-routed to new page, this error could occur. Sometimes the requested file or webpage could be down for maintenance, upgrades or other reasons.
These are the following steps that could be tried to verify the issue:• Refresh the webpage by clicking on refresh icon on the respective browsers or by tapping ‘F5’ function key.
• Verify the website URL for spelling errors
• Search for the webpage in search engines which would help you to re-verify on spelling errors or it could possibly re-direct you to the new webpage
• Try to clear your browser Cache. If you can access that particular webpage from other devices that are connected in the same network, then try to clear out the Cache and Cookies on the browser.
• If the website is accessible from other networks but not in a particular one, then try to change the DNS servers.
• If all steps fail, contact website to validate the information.
Here's an example of the error log:
"2007-01-12 12:10:42, Info CSI 00000008 [SR] Cannot
repair member file [l:34{17}]"Accessibility.dll" of Accessibility, Version =
6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral,
VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type
neutral, TypeName neutral, PublicKey neutral in the store, file is missing"
To ping a website, simply open Elevated Command Prompt:
'
Type Ping google.com and it should bring up results:
If there's a request timeout, then the issue is related to the internet, meaning that the customer's internet is not working.
Answersby Tech Support
Reason:
This article outlines methods of resolving issues with a 169.x.x.x IP address. This address results from a built in feature of windows called automatic private IP address(APIPA). When your computer is unable to find a DHCP server the APIPA service will assign itself a 169.x.x.x IP address. According to Microsoft, the APIPA service checks for a DHCP server every five minutes.
Cause
If you're getting a 169.xxx.xxx.xx in your computer, means your computer probably didn’t communicate with your router. Below can be the probable reasons:
Releasing the IP address
1. Click on Start and click Run.
2. Inside Run, type ipconfig /release to release the IP address.
3. Then after the IP address is released, type ipconfig /renew
Disabling the Ethernet Adapter
1. Click on Start and right click on My Computer. Then click on Manage.
2. Click on Device Manager and then Network Adapters
3. Under Network Adapters, right click on your Ethernet adapter and select Disable.
4. Wait approximately 5 seconds and right click on it and click Re-enable.
5. This restarts the DHCP client and tries to obtain an IP address from the Network.
Check the Ethernet cable
Sometimes a bad Ethernet cable can cause your system to receive a 169 IP address, try changing out the cable for a new one.
Disable antivirus and firewall applications
Disable/uninstall any external firewall, antivirus, or spyware programs (eg. Norton Internet Security, McAfee Security Center, Webroot).
Restarting the QoS packet scheduler Protocol
1. Click on Start and click Control Panel.
2. In Control Panel, double click on Network Connections and then Local Area Connection.
3. Click on Properties and uncheck QoS Packet Scheduler.
4. Click Ok and repeat the process.
Restarting the DHCP service
1. Click Start and select Run.
2. Type services.msc in Run and click Ok.
3. Find DHCP service and right click on it. Click on Stop.
4. Reboot the computer.
5. When the computer boots up, click Start and select Run
6. Inside Run, type the following: netsh int ip reset log.txt
7. Click Ok.
System Restore
1. Open Start and click on Programs and then Accessories.
2. Then click on System Tools.Instead of disabling Ethernet or wireless N/w adapter,If it is Windows vista or Windows 7 we can try to uninstall and reboot the sys to check if sys automatically detects and install the N/w drivers.
Applies to:
ü Windows XP
ü Windows Vista
ü Windows 7
ü Windows 8/8.1
ü Windows 10
If you still need further support, contact Answersby Tech Support
IP Address that start with 169.254.x.xx are usually invalid IP address/local IP Address and is not getting the information from the internet service providers.
With the numbers you have, determine if you have a valid/invalid IP address and proceed forward.
Fix:
You need to first stop the Automatic Updates:
Stop the Automatic Updates service. To do this, follow these steps:
a. Click "Start", click"Run", type "services.msc" (without the quotation marks), and then click "OK".
b. Right-click the "Automatic Updates" service.
c. Click "Stop". The service will take a moment to stop.
2. Rename C:\WINDOWS\SoftwareDistribution to C:\WINDOWS\SoftwareDistribution_old, and backup the folder to an alternate location.
3. Start the Automatic Updates service. To do this, follow these steps:
a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".
b. Right-click the "Automatic Updates" service, and then click "Start".
By doing this, you will be able to create a new software distribution to fix the issues that you have with Windows 10 updates.
Most of the Cryptolockers are caused by our own mistakes and it is easy to fall victim for the phishing email that they receive from the hacker.
Here’s an example of how an email distinguishes itself as a genuine package delivery but has the file that corrupts and locks your files:
If you are careless, it merely takes a minute to lock all your files and you’ve to pay the ransom which gives its name the RansomWare to unlock all your files.
If I pay the ransom, would they return my files? Well, not necessarily no! In many cases, the hacker will take your money and would leave you clueless. It is tough to recall a person with success getting their files back from these hackers and they automatically chain up emails to your contacts on Outlook and this is how it spreads. These files hijack your Outlook contacts and your email contacts.
To avoid all the chaos, just simply see who the email has been sent from and do a little reverse look up. In other words, the above email claims that it is from FedEx but if you look closely, the sender of the email is iceweb.net and this doesn’t look like FedEx. This is your first alert. Second, if you have not ordered any package, you shouldn’t be receiving one. This reminds me of the famous 419 scams that are being sent from mostly Nigeria claiming that you’ve won lottery when you did not buy one.
Ransomwares are inevitable. We all have received them via email, most of these are filtered by your email provider such as Google, Yahoo and AOL but a few pass by their security gates and will reach you. With proper caution you can easily bypass their cynical intentions.
I am affected by a ransomware/crpytolocker, what should I do? The answer is pretty much nothing, however it is not the end of the world. Most of the cryptolockers haven’t been decrypted but a handful of them has been. You can visit nomoreransom.org to check if you’ve a decrypter available for your situation. There are handful of them which you can use to solve the issue. You can simply lookup the name of your ransomware on Google and find it on the internet with some basic Google searches and forum results.
As said earlier, it is prevention that will keep you safe from all these issues; I highly recommend double/tripe checking before you download any attachments that may cause mayhem. Good luck and safe browsing! You can alternatively call us as well for further help in reference to these and we’ll provide our best effort support.1. Open the start menu and type MSConfig
2. Click on the System Configuration icon and it will open up soon.
3. 2. After it opens up, you need to navigate to the services tab (Screenshot below).
4. 3. Make sure that you select Hide all Microsoft services and then click on Disable All.
5. 4. Click the Startup tab.
6. 5. Now click on Open Task Manager Button and navigate to the Startup page.
7. Now you can disable the Startup items that you feel has an impact on your boot and issue. Simply right click and hit Disable.
Step 1:
We need to see the reason for the pop up. So, in simple words, the pop up might be caused by a malicious extension. So the first thing we do is to press the three dots on the right side top of your Chrome and click More Tools and then Extensions.
Step 2:
No malicious extensions? No problem, the problem might not be just with such extensions. A Google Chrome reset is required in such cases if your Chrome was a victim of Browser hijack.
So click the three dots again to bring up Settings this time and once you click Settings, a new window opens up and from where you need to click on Advanced from the left side and press Reset.
Before you do reset, understand that upon reset, you will be clearing your cookies which means you will be logged out of websites that has your cookie information so you need to log back innit.
Good luck and remember, do not call the number of such incidents where you’ll end up calling a scam company.
Step 1:
Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:
Step 2:
Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).
Step 3:
Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.
| Function |
Run Command |
| XPS Viewer | xpsrchvw |
| Windows Update Standalone Installer | wusa |
| Windows Update | wuapp |
| Windows Action Center | wscui.cpl |
| Windows Script Host | wscript |
| WordPad | write |
| Windows Media Player | wmplayer |
| WMI Management | wmimgmt.msc |
| Version Reporter Applet | winver |
| Windows Anytime Upgrade | WindowsAnytimeUpgradeui |
| Windows Anytime Upgrade Results | windowsanytimeupgraderesults |
| New Scan Wizard | wiaacmgr |
| Windows Fax and Scan | wfs |
| Open Videos folder | videos |
| Driver Verifier Manager | verifier |
| Ease of Access Center | utilman |
| Utility Manager | utilman |
| User Account Control Settings | useraccountcontrolsettings |
| Trusted Platform Module (TPM) Management | tpm.msc |
| Date and Time | timedate.cpl |
| Phone and Modem | telephon.cpl |
| Task Scheduler | taskschd.msc |
| Task Manager | taskmgr |
| Pen and Touch | tabletpc.cpl |
| Digitizer Calibration Tool | tabcal |
| System Properties (Remote Tab) | systempropertiesremote |
| System Properties (System Protection Tab) | systempropertiesprotection |
| Performance Options | systempropertiesperformance |
| System Properties (Hardware Tab) | systempropertieshardware |
| Data Execution Prevention | systempropertiesdataexecutionprevention |
| System Properties (Advanced Tab) | systempropertiesadvanced |
| SAM Lock Tool | syskey |
| System Configuration Editor | sysedit |
| System Properties | sysdm.cpl |
| Sticky Notes | stikynot |
| Sound recorder | soundrecorder |
| Snipping Tool | snippingtool |
| Volume Mixer | sndvol |
| Windows Activation Client | slui |
| Share Creation Wizard | shrpubw |
| Shared Folder Wizard | shrpubw |
| Services | services.msc |
| Backup and Restore | sdclt |
| System Restore | rstrui |
| Resource Monitor | resmon |
| Registry Editor | regedit |
| Open Recent Folder | recent |
| Windows Repair Disc | recdisc |
| Remote Access Phonebook | rasphone |
| Problem Steps Recorder | psr |
| Printer User Interface | printui |
| Windows PowerShell ISE | powershell_ise |
| Windows PowerShell | powershell |
| Power Options | powercfg.cpl |
| Open Pictures Folder | pictures |
| Performance Monitor | perfmon.msc |
| On-Screen Keyboard | osk |
| Windows Features | optionalfeatures |
| ODBC Data Source Administrator | odbcad32 |
| Notepad | notepad |
| Advanced User Accounts | netplwiz |
| Network Connections | ncpa.cpl |
| Narrator | narrator |
| NAP Client Configuration | napclcfg.msc |
| Remote Desktop Connection | mstsc |
| Windows Remote Assistance | msra |
| Paint | mspaint |
| System Information | msinfo32 |
| Diagnostics Troubleshooting Wizard | msdt |
| System Configuration | msconfig |
| Malicious Software Removal Tool | mrt |
| Sync Center | mobsync |
| Sound | mmsys.cpl |
| Microsoft Management Console | mmc |
| Math Input Panel | mip |
| Windows Easy Transfer | migwiz |
| Windows Memory Diagnostic Scheduler | mdsched |
| Windows Mobility Center | mblctr |
| Mouse | main.cpl |
| Magnifier | magnify |
| Local Users and Groups | lusrmgr.msc |
| Language Pack Installer | lpksetup |
| Game Controllers | joy.cpl |
| Windows Journal | journal |
| Windows Disc Image Burning Tool | isoburn |
| Getting Started | irprops.cpl |
| Region and Language | intl.cpl |
| Internet Options | inetcpl.cpl |
| IExpress Wizard | iexpress |
| Internet Explorer | iexplore |
| Device Manager | hdwwiz.cpl |
| Add Hardware Wizard | hdwwiz |
| Fax Cover Page Editor | fxscover |
| Shared Folders | fsmgmt.msc |
| Windows Firewall | firewall.cpl |
| Open Favorites Folder | favorites |
| Windows Explorer | explorer |
| Event Viewer | eventvwr.msc |
| Private Character Editor | eudcedit |
| DirectX Diagnostic Tool | dxdiag |
| Windows DVD Maker | dvdmaker |
| Display | dpiscaling |
| DPAPI Key Migration Wizard | dpapimig |
| Open Downloads Folder | downloads |
| Open Documents Folder | documents |
| Connect to a Projector | displayswitch |
| Disk Management | diskmgmt.msc |
| Phone Dialer | dialer |
| Disk Defragmenter | dfrgui |
| Adding a new Device | devicepairingwizard |
| Screen Resolution | desk.cpl |
| Component Services | dcomcnfg |
| Display Color Calibration | dccw |
| ClearType Tuner | cttune |
| Credential Backup and Restore Wizard | credwiz |
| User Accounts | control.exe /name Microsoft.UserAccounts |
| Troubleshooting | control.exe /name Microsoft.Troubleshooting |
| Taskbar and Start Menu | control.exe /name Microsoft.TaskbarandStartMenu |
| Control Panel | control |
| Set Program Access and Computer Defaults | computerdefaults |
| Computer Management | compmgmtlauncher |
| Computer Management | compmgmt.msc |
| Component Services | comexp.msc |
| Color Management | colorcpl |
| People Near Me | collab.cpl |
| Command Prompt | cmd |
| SQL Server Client Network Utility | cliconfg |
| Disk Cleanup | cleanmgr |
| Character Map | charmap |
| Certificates | certmgr.msc |
| Calculator | calc |
| Advanced User Accounts | azman.msc |
| Programs and Features | appwiz.cpl |