Browser Hijack – Google Chrome

Step 1:


We need to see the reason for the pop up. So, in simple words, the pop up might be caused by a malicious extension. So the first thing we do is to press the three dots on the right side top of your Chrome and click More Tools and then Extensions.

Step 2:


No malicious extensions? No problem, the problem might not be just with such extensions. A Google Chrome reset is required in such cases if your Chrome was a victim of Browser hijack.

So click the three dots again to bring up Settings this time and once you click Settings, a new window opens up and from where you need to click on Advanced from the left side and press Reset.

Before you do reset, understand that upon reset, you will be clearing your cookies which means you will be logged out of websites that has your cookie information so you need to log back innit.

Good luck and remember, do not call the number of such incidents where you’ll end up calling a scam company.

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How to fix Windows 8.1/10 Updates issue

Step 1:


Open Run command and type services.msc. Once you have done that, you need to stop four services before you can proceed forward. The services are:


  •          Background Intelligent Services (BITS)
  •          Cryptographic Services
  •          Windows Updates
  •          Windows Installer.

StoStop the services as shown below (Screenshots):

Step 2:

Once the services are stopped, the next thing you need to do is to go to C:\Windows and rename the folder called SoftwareDistribution to something like SoftwareDistribution.old. (Screenshots attached below).

Step 3:

Upon doing these two steps, you need to restart the computer and check for updates. That will fix the problem and if the problem persists. We are available 24/7.


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List of Run Commands and its functions.


Run Command

XPS Viewer xpsrchvw
Windows Update Standalone Installer wusa
Windows Update wuapp
Windows Action Center wscui.cpl
Windows Script Host wscript
WordPad write
Windows Media Player wmplayer
WMI Management wmimgmt.msc
Version Reporter Applet winver
Windows Anytime Upgrade WindowsAnytimeUpgradeui
Windows Anytime Upgrade Results windowsanytimeupgraderesults
New Scan Wizard wiaacmgr
Windows Fax and Scan wfs
Open Videos folder videos
Driver Verifier Manager verifier
Ease of Access Center utilman
Utility Manager utilman
User Account Control Settings useraccountcontrolsettings
Trusted Platform Module (TPM) Management tpm.msc
Date and Time timedate.cpl
Phone and Modem telephon.cpl
Task Scheduler taskschd.msc
Task Manager taskmgr
Pen and Touch tabletpc.cpl
Digitizer Calibration Tool tabcal
System Properties (Remote Tab) systempropertiesremote
System Properties (System Protection Tab) systempropertiesprotection
Performance Options systempropertiesperformance
System Properties (Hardware Tab) systempropertieshardware
Data Execution Prevention systempropertiesdataexecutionprevention
System Properties (Advanced Tab) systempropertiesadvanced
SAM Lock Tool syskey
System Configuration Editor sysedit
System Properties sysdm.cpl
Sticky Notes stikynot
Sound recorder soundrecorder
Snipping Tool snippingtool
Volume Mixer sndvol
Windows Activation Client slui
Share Creation Wizard shrpubw
Shared Folder Wizard shrpubw
Services services.msc
Backup and Restore sdclt
System Restore rstrui
Resource Monitor resmon
Registry Editor regedit
Open Recent Folder recent
Windows Repair Disc recdisc
Remote Access Phonebook rasphone
Problem Steps Recorder psr
Printer User Interface printui
Windows PowerShell ISE powershell_ise
Windows PowerShell powershell
Power Options powercfg.cpl
Open Pictures Folder pictures
Performance Monitor perfmon.msc
On-Screen Keyboard osk
Windows Features optionalfeatures
ODBC Data Source Administrator odbcad32
Notepad notepad
Advanced User Accounts netplwiz
Network Connections ncpa.cpl
Narrator narrator
NAP Client Configuration napclcfg.msc
Remote Desktop Connection mstsc
Windows Remote Assistance msra
Paint mspaint
System Information msinfo32
Diagnostics Troubleshooting Wizard msdt
System Configuration msconfig
Malicious Software Removal Tool mrt
Sync Center mobsync
Sound mmsys.cpl
Microsoft Management Console mmc
Math Input Panel mip
Windows Easy Transfer migwiz
Windows Memory Diagnostic Scheduler mdsched
Windows Mobility Center mblctr
Mouse main.cpl
Magnifier magnify
Local Users and Groups lusrmgr.msc
Language Pack Installer lpksetup
Game Controllers joy.cpl
Windows Journal journal
Windows Disc Image Burning Tool isoburn
Getting Started irprops.cpl
Region and Language intl.cpl
Internet Options inetcpl.cpl
IExpress Wizard iexpress
Internet Explorer iexplore
Device Manager hdwwiz.cpl
Add Hardware Wizard hdwwiz
Fax Cover Page Editor fxscover
Shared Folders fsmgmt.msc
Windows Firewall firewall.cpl
Open Favorites Folder favorites
Windows Explorer explorer
Event Viewer eventvwr.msc
Private Character Editor eudcedit
DirectX Diagnostic Tool dxdiag
Windows DVD Maker dvdmaker
Display dpiscaling
DPAPI Key Migration Wizard dpapimig
Open Downloads Folder downloads
Open Documents Folder documents
Connect to a Projector displayswitch
Disk Management diskmgmt.msc
Phone Dialer dialer
Disk Defragmenter dfrgui
Adding a new Device devicepairingwizard
Screen Resolution desk.cpl
Component Services dcomcnfg
Display Color Calibration dccw
ClearType Tuner cttune
Credential Backup and Restore Wizard credwiz
User Accounts control.exe /name Microsoft.UserAccounts
Troubleshooting control.exe /name Microsoft.Troubleshooting
Taskbar and Start Menu control.exe /name Microsoft.TaskbarandStartMenu
Control Panel control
Set Program Access and Computer Defaults computerdefaults
Computer Management compmgmtlauncher
Computer Management compmgmt.msc
Component Services comexp.msc
Color Management colorcpl
People Near Me collab.cpl
Command Prompt cmd
SQL Server Client Network Utility cliconfg
Disk Cleanup cleanmgr
Character Map charmap
Certificates certmgr.msc
Calculator calc
Advanced User Accounts azman.msc
Programs and Features appwiz.cpl


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Keyboard and Mouse not working after Windows Update.

To resolve the issue , please follow the sequence of TS steps listed below :

Try to do BIOS defaults.
Try to plug or re plug the external wired cable keyboard & mouse in different ports on the pc. (Or) Try connecting an alternate keyboard & mouse with the pc.
If the pc is bootable in the normal mode then, look for the update KB4074588 (OS Build 16299.248) under the view installed updates section and then uninstall it. Restart the pc.
If the pc is not bootable in the normal mode then try to go to the Advanced Options mode and try starting the pc in the safe mode and try to remove the above specified windows update KB.
If the issue exists then try to perform system restore by selecting a date before the recent windows update.
If the system restore is not fixing the issue then check with supervisor and then inform the customer about PC Refresh / Reset.

Reference Article :

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How to find Hardware ID to download the software drivers for your troublesome devices.

Before we start, please understand that finding the Hardware ID is not the first step instead should be the last step of your whole experience, so make sure you do the Windows update, OEM website research and finally the hardware ID. Also notice that installing incorrect driver software will cause instability and BSODs. Let’s start.

Step 1:

Open Device Manager, to do that you can either press and hold the Windows key and Pause Break key together or open Run Command and type devmgmt.msc to bring up the Device Manager screen.

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Step 2:


Now right click the troublesome driver and select Properties. I am using my soundcard driver for example for this purpose.

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Step 3:

Navigate to the Details tab on the top from the new pop up window.

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Step 4:

Under the Property field, you’ll have a drop down to choose; you need to choose Hardware IDs. This is a huge list, just press the keyboard alphabet H to get that selected easily, alternatively you can just choose through the options.

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Step 5:

Right click the first line and you’ll get an option to copy the Hardware ID of the device that you’re looking for:

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Step 6:

Now paste the copied information on Google and start searching for the Hardware ID on Google.

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Step 7:

This step is very important. This will determine the whole experience. Understand that any incorrect download of drivers will make you vulnerable for infections such as Malware, Virus, Keyloggers and much more. Choose what you download and where you download it from. Always look for developer websites from the list of search. would be a great place for people already having the discussion. Also, this is a risky process altogether so as I said, this is the last resort not the first step that you should be performing. Finally, after you download the correct driver, please make sure that you’re saving a copy of the driver software somewhere so you don’t have to repeat the process.

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Blue Screen of Death error codes and solutions.


Problem might be because of boot.ini corruption or caused by a damaged Hard Disk. To fix this error, one must run an hardware diagnosis and see if there's a hard disk failure. If not hard disk needs to be replaced.

0x00000024 - NTFS_FILE_SYSTEM:

Hard Disk Drive going bad.  Same as above, run a hardware diagnosis and see if that fixes the issue. If not, contact the manufacturer if this BSOD happens more than twice.


Possible memory issue. The RAM is experiencing an issue. A hardware diagnosis on memory needs to be run to identify the issue.


Windows cannot finda  boot device, typically after loading Windows files, the hard disk cannot continue due to corruptions in the HDD.


Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.


Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.


Sometimes caused by third party softwares, also caused by inserting new hardware that is not compatible with your computer. Most of these peoples occur when your Windows installs a driver that is not compatible with your hardware/software. First try uninstalling the software and if that doesn't help, try removing the hardware and then go to safe mode and uinstall the software.


Many reasons, can be caused by hardware issues on RAM, Video Card and/or Hard Disk Drive. Running a diagnosis will narrow the issue down.


corrupted RAM, caused basically because the RAM memory has been corrupted. Diagnosis will surely answer the inquiry.

0x0000004E - PFN_LIST_CORRUPT:

Same as above, except this message is direct. RAM has gone bad and needs replacement or diagnosis.


Caused by video card driver or possible corrupted video card. Download the latest driver from manufacturers.

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Wireless issues.

Wireless internet disconnects on a particular device? Well, there are a handfull of reasons why. This troubleshooting method focuses strictly on a particular disconnection. If your WiFi disconnects on only one laptop or smartphone, try the following troubleshooting method below:


Reason (And/or):


1. Wireless interference.

2. Distance from router.

3. Channels.


Understand that the interface looks different on each and every computer and doeesn't necessarily look the same.



On any Windows, press Windows key + R to bring up the Run command. In the run command, type CMD and this will bring up the Command Prompt,. After you open the command prompt, type ipconfig and press enter. You will see a bunch of numbers, focus on Default Gateway.


Default Gateway


(Number may vary)


Now, type this number on the address bar (On top where you type and you will be able to reach your rourter's admin page. Once here, you will be prompted for a password and username. Type: Admin/password and it might let you in, if not try finding this on the router (Sticker etched on Router). Now look for the option to split the connection between 2.4Ghz and 5Ghz frequency. This will give you two wireless networks in your home after you make the change. While you do this, your internet will disconnect for few seconds. 


Didn't work? See how far are you from the router, closed doors, thick walls and many more stops your wireless from transponding to your devices. Be on high alert. Alternatively you can also play around with changing the wireless channels. Best channels are 1, 6, 11 and for 5ghz it is 146 and 161.

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Automatic restarts

Have you ever experienced the computer shutting down abruptly while working on it? There is quite a lot of computers facing this problem when it's set to restart on system failure. An effective option to cover up the issue would be to disable the automatic restart option and ofcourse its recommendable.

In Windows 7, click on Start then right click on Computer and choose the option ‘Properties' from the menu. In the Properties window, choose the option Advanced system settings from the menu on the left hand side. In the new window that pops-up, choose the tab Advanced and click on the button Settings under the option Startup and Recovery. Again a new window would pop-up; uncheck the box next to ‘Automatically restart' that you will find under System failure.

In Windows 8/8.1/10, press Windows key + X then click on Control Panel from the menu. In Control Panel choose System Maintenance and System. In System, click on Advanced System Settings and choose the Advanced tab. In Advanced tab click on Settings button which is under Startup and Recovery. In the new windows unselect the check box next to Automatically Restart that you will find under System failure.
Also the Windows Memory Diagnostic can be run to check on the issue. Click on the "Start" button and then click on "Memory".

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BSOD - Blue Screen of Death

Blue screen of death (BSOD) is one among the common occurring serious issues in windows computer. A stop error as such can be caused when the operating system stops working abruptly. Both hardware and software could cause this problem.

Try the following steps to check the issue:

If computer turns on to home screen, try system restore as it had resolved the issue in most cases. While performing system restore make sure you choose a date in which the computer was working void the BSOD issue. If it's a Windows 7 computer, click on Windows icon and in the search box type System restore or Press Windows key + R to open the Run window and type rstrui.exe(works for windows 7/8/8.1/10) to open the system restore window. Once the window is open, proceed further with the on-screen instructions.

If computer doesn’t enter the home screen, try to boot the computer in safe mode by accessing the advanced boot options and proceed with System restore.

Find below the 4 most common BSOD errors and possible solutions:

a. Error code 0x000000D1
This error mostly occurs on the Windows 7 Service pack 1 version of operating system. Microsoft has released a hotfix for this is issue and its available on their website in the following link.

b. Error code 0x0000000A

Majorly this issue occurs due to incompatible drivers or when drivers use an incorrect memory and it occurs mostly in Windows XP Operating system. First step you have to try whenever the issue occurs is to use the Windows Error Reporting Tool which pops up after this error message. When it fails to recover from the issue, try the advanced troubleshooting steps from the following link.


c. Error code 0x00000050

This issue occurs on Windows 7 Operating system computers and its due to the pool corruption occurs in the sys file called srvnet.sys file. A hotfix file is available on the microsoft's support website. The file can be downloaded from the following link.


d. Error code 0x000000C2

The reason for this problem often comes up due to a bug in software or drivers. It's relevant to the remote desktop service on the computer. Microsoft has a hotfix available for this error code and its available in the following link.


Also check the link below to verify the code and its reasons in the following link:



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404 Page not found

A 404 error while trying to reach a website/webpage means the page you are trying to reach is unavailable on the server. These error messages could be customized by the website owners, many are delivered in a creative way. This error message is not restricted to any platforms of operating system or browsers.

                Usually this error occurs when the websites URL has errors while typing or the particular webpage is moved or removed which should be known to the user. Also, when a website moves its page and if the old link is not re-routed to new page, this error could occur. Sometimes the requested file or webpage could be down for maintenance, upgrades or other reasons. 

These are the following steps that could be tried to verify the issue:

                    Refresh the webpage by clicking on refresh icon on the respective browsers or by tapping ‘F5’ function key.

                    Verify the website URL for spelling errors

                    Search for the webpage in search engines which would help you to re-verify on spelling errors or it could possibly re-direct you to the new webpage

                    Try to clear your browser Cache. If you can access that particular webpage from other devices that are connected in the same network, then try to clear out the Cache and Cookies on the browser.

                    If the website is accessible from other networks but not in a particular one, then try to change the DNS servers.

                    If all steps fail, contact website to validate the information.

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Slow computer performance

When the computer isn’t working at its usual optimized speed, responds slower than expected or does not respond at all, then, your computer is facing an issue as we call it ‘Slow Performance’ issue. The root cause can be a number of reasons, however, try the following steps to identify and fix the issue.